Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milagros Perez

Glendora,USA

Summary

Dependable, responsible team player, dedicated to company goals and objectives. It is my desire to further my career with this innovative organization utilizing the skills I have obtained. Seeking to expand my knowledge and personal growth, I bring experience with a wide variety of disciplines.

Overview

15
15
years of professional experience

Work History

Scheduler

Trinity Health
Pennsauken, NJ
10.2024 - Current
  • Scheduled appointments using advanced scheduling software, optimizing daily workflow for efficiency.
  • Coordinated communication between patients and providers, ensuring timely updates and resolutions.
  • Managed calendar systems to minimize conflicts and enhance availability across multiple departments.
  • Developed streamlined processes for appointment setting, improving overall patients satisfaction.
  • Ensure proficiency during high volume of incoming and outgoing phone calls
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Reduced no-show rates by consistently following up with patients prior to their scheduled appointments.
  • Comprehensive knowledge of patients cares charts and records

CARE COORDINATOR

MODIVCARE
07.2022 - 10.2024
  • Coordinated client and staff schedules
  • Scheduling and calendar management
  • Collaboration with insurance to provide care for patients
  • Maintained employee and client records.
  • Respond effectively and promptly to all patient, family, provider and team member request.
  • Responsible for receiving authorization from insurance companies in accordance with company policies.
  • Problem resolutions
  • Time-sheet processing

HR MANAGER

ALWAYS BEST CARE
03.2021 - 07.2022
  • Developed recruitment referral relationships in Pasco, Pinellas and Hillsborough Counties
  • Interview 10-30 potential employees weekly
  • Performed weekly orientations of 2-10 employees
  • Counseling active employees including write ups and terminations.
  • Ensured employees followed state requirements such as thrall background checks
  • Maintaining incidents/complains reports
  • Maintained employee files to ensure they stayed in compliance.
  • Updating and improving policies and producers
  • Assisted in audits with Joint Commission
  • Assisted in audits with AHCA
  • Experience in Hierology, Indeed, Career Builder, MyCNAjobs.com, Craigslist, Predictive Intent, and Facebook.
  • Social media management
  • Visited local CNA schools and colleges to recruit new employees
  • Attending recruiting events such as career fairs to recruit new employees

HOME HEALTH AIDE

HOME CARE NOW
07.2017 - 11.2021
  • Comforted patients and provided them with reassurance and encouragement
  • Assisted with transferring clients in and out of wheelchair, bed, chairs and adaptive equipment’s
  • Performed household task such as laundry, dusting, washing dishes, vacuuming and meals
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, ambulation and care for incontinence
  • Monitors clients conditions by observing physical and mental conditions, intake and output, and exercises
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Medications remainder
  • Take them to doctors’ appointments and do errands
  • Completed and summited documentation in accordance with agency guidelines

CLIENT SERVICES SUPERVISOR

HOME CARE NOW
11.2017 - 03.2021
  • Coordinated client and staff schedules
  • Scheduling and calendar management
  • Trained, and supervised staff.
  • Maintained employee and client records.
  • Ensured employees followed state requirements
  • Maintained quality client services
  • Problem resolutions
  • Time-sheet processing

HR MANAGER

ELDER ASSISTANT
03.2016 - 11.2017
  • Manage, create, implement, and supervise policies/regulations, which are mandatory for every employee, also have knowledge of its appropriate functions
  • Preparing or updating employment records related to hiring, transferring, promoting, and terminating
  • Ensuring new hire paperwork is completed and processed
  • Over seeing hiring process which includes coordinating job post, reviewing resumes, and performing reference checks
  • Assisting with completing background investigations
  • Assisting employee’s inquiries and requests that received via phone or email
  • Maintaining incidents reports
  • Special projects as needed

RECEPTIONIST

LIFE AT LOURDES
01.2013 - 01.2015
  • Answer phone calls
  • Greet and direct visitors
  • Perform general secretarial duties, including meetings, scheduling, faxing and mailing
  • Taking care of letter and packages delivered to the right destination
  • Interaction with the public in a very professional, manner
  • Assisting customers request, special needs or complaint
  • Front desk maintenance
  • Ensure proficiency during high volume phone calls and front desk area

SCHEDULER

LIFE AT LOURDES
01.2011 - 01.2013
  • 2 years’ experience making appointments and scheduling in the healthcare field, schedules follow ups with specialist or special test
  • Comprehensive knowledge of patients cares charts and records
  • Fax and scan documents & doctor’s orders
  • Answer phone calls in polite and professionally manner

Education

High School Diploma -

Woodrow Wilson High School
Camden, NJ
06.1994

Skills

  • Fully Bilingual Spanish/English writing & verbal
  • How to deliver Exceptional Customer Service Certified
  • Computer skills
  • Data entry
  • Strong work ethic
  • Customer service
  • Teamwork and collaboration
  • Effective multitasking

Timeline

Scheduler

Trinity Health
10.2024 - Current

CARE COORDINATOR

MODIVCARE
07.2022 - 10.2024

HR MANAGER

ALWAYS BEST CARE
03.2021 - 07.2022

CLIENT SERVICES SUPERVISOR

HOME CARE NOW
11.2017 - 03.2021

HOME HEALTH AIDE

HOME CARE NOW
07.2017 - 11.2021

HR MANAGER

ELDER ASSISTANT
03.2016 - 11.2017

RECEPTIONIST

LIFE AT LOURDES
01.2013 - 01.2015

SCHEDULER

LIFE AT LOURDES
01.2011 - 01.2013

High School Diploma -

Woodrow Wilson High School
Milagros Perez