Milagros Perez
Glendora,USA
Summary
Dependable, responsible team player, dedicated to company goals and objectives. It is my desire to further my career with this innovative organization utilizing the skills I have obtained. Seeking to expand my knowledge and personal growth, I bring experience with a wide variety of disciplines.
Overview
15
15
years of professional experience
Work History
Scheduler
Trinity Health
Pennsauken, NJ
10.2024 - Current
- Scheduled appointments using advanced scheduling software, optimizing daily workflow for efficiency.
- Coordinated communication between patients and providers, ensuring timely updates and resolutions.
- Managed calendar systems to minimize conflicts and enhance availability across multiple departments.
- Developed streamlined processes for appointment setting, improving overall patients satisfaction.
- Ensure proficiency during high volume of incoming and outgoing phone calls
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Reduced no-show rates by consistently following up with patients prior to their scheduled appointments.
- Comprehensive knowledge of patients cares charts and records
CARE COORDINATOR
MODIVCARE
07.2022 - 10.2024
- Coordinated client and staff schedules
- Scheduling and calendar management
- Collaboration with insurance to provide care for patients
- Maintained employee and client records.
- Respond effectively and promptly to all patient, family, provider and team member request.
- Responsible for receiving authorization from insurance companies in accordance with company policies.
- Problem resolutions
- Time-sheet processing
HR MANAGER
ALWAYS BEST CARE
03.2021 - 07.2022
- Developed recruitment referral relationships in Pasco, Pinellas and Hillsborough Counties
- Interview 10-30 potential employees weekly
- Performed weekly orientations of 2-10 employees
- Counseling active employees including write ups and terminations.
- Ensured employees followed state requirements such as thrall background checks
- Maintaining incidents/complains reports
- Maintained employee files to ensure they stayed in compliance.
- Updating and improving policies and producers
- Assisted in audits with Joint Commission
- Assisted in audits with AHCA
- Experience in Hierology, Indeed, Career Builder, MyCNAjobs.com, Craigslist, Predictive Intent, and Facebook.
- Social media management
- Visited local CNA schools and colleges to recruit new employees
- Attending recruiting events such as career fairs to recruit new employees
HOME HEALTH AIDE
HOME CARE NOW
07.2017 - 11.2021
- Comforted patients and provided them with reassurance and encouragement
- Assisted with transferring clients in and out of wheelchair, bed, chairs and adaptive equipment’s
- Performed household task such as laundry, dusting, washing dishes, vacuuming and meals
- Delivered assistance to elderly clients in daily activities including bathing, dressing, ambulation and care for incontinence
- Monitors clients conditions by observing physical and mental conditions, intake and output, and exercises
- Responded appropriately to the physical, emotional and developmental needs of patients
- Medications remainder
- Take them to doctors’ appointments and do errands
- Completed and summited documentation in accordance with agency guidelines
CLIENT SERVICES SUPERVISOR
HOME CARE NOW
11.2017 - 03.2021
- Coordinated client and staff schedules
- Scheduling and calendar management
- Trained, and supervised staff.
- Maintained employee and client records.
- Ensured employees followed state requirements
- Maintained quality client services
- Problem resolutions
- Time-sheet processing
HR MANAGER
ELDER ASSISTANT
03.2016 - 11.2017
- Manage, create, implement, and supervise policies/regulations, which are mandatory for every employee, also have knowledge of its appropriate functions
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating
- Ensuring new hire paperwork is completed and processed
- Over seeing hiring process which includes coordinating job post, reviewing resumes, and performing reference checks
- Assisting with completing background investigations
- Assisting employee’s inquiries and requests that received via phone or email
- Maintaining incidents reports
- Special projects as needed
RECEPTIONIST
LIFE AT LOURDES
01.2013 - 01.2015
- Answer phone calls
- Greet and direct visitors
- Perform general secretarial duties, including meetings, scheduling, faxing and mailing
- Taking care of letter and packages delivered to the right destination
- Interaction with the public in a very professional, manner
- Assisting customers request, special needs or complaint
- Front desk maintenance
- Ensure proficiency during high volume phone calls and front desk area
SCHEDULER
LIFE AT LOURDES
01.2011 - 01.2013
- 2 years’ experience making appointments and scheduling in the healthcare field, schedules follow ups with specialist or special test
- Comprehensive knowledge of patients cares charts and records
- Fax and scan documents & doctor’s orders
- Answer phone calls in polite and professionally manner
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06.1994
Skills
- Fully Bilingual Spanish/English writing & verbal
- How to deliver Exceptional Customer Service Certified
- Computer skills
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
Timeline
Scheduler
Trinity Health
10.2024 - Current
CARE COORDINATOR
MODIVCARE
07.2022 - 10.2024
HR MANAGER
ALWAYS BEST CARE
03.2021 - 07.2022
CLIENT SERVICES SUPERVISOR
HOME CARE NOW
11.2017 - 03.2021
HOME HEALTH AIDE
HOME CARE NOW
07.2017 - 11.2021
HR MANAGER
ELDER ASSISTANT
03.2016 - 11.2017
RECEPTIONIST
LIFE AT LOURDES
01.2013 - 01.2015
SCHEDULER
LIFE AT LOURDES
01.2011 - 01.2013
High School Diploma -
Woodrow Wilson High School