Milagros Santiago
Kissimmee,Florida
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Swissport
Orlando, FL
01.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Ramp Agent
ATS
Orlando
05.2023 - 12.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Field Supervisor
Allied Universal
Orlando, FL
05.2022 - 04.2023
- Supporting operations for remotely managed accounts by performing on-site supervision of Security Professionals and ensuring site coverage at all times
- FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.
Armed Security Officer
United Global Security
Lakeland
08.2021 - 04.2022
- Provided security for families, special events, and fortune.
COVID-19 Contact Tracer Investigator
TMone
Melbourne
08.2020 - 07.2021
- Notified and interviewed individuals to ascertain novel coronavirus exposure level
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Communicated with documented COVID-19 patients and other exposed persons via phone call
- Lent daily assessment of health screen and symptom data.
Education
Bachelors - Criminal Justice
Florida Technical College
Orlando, FL06.2021
Skills
- Bilingual
- Communication skills
- Surveillance
- Written and verbal communication
- Security
- Following complex Instructions
- Judgment
Languages
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Swissport
01.2024 - Current
Ramp Agent
ATS
05.2023 - 12.2023
Field Supervisor
Allied Universal
05.2022 - 04.2023
Armed Security Officer
United Global Security
08.2021 - 04.2022
COVID-19 Contact Tracer Investigator
TMone
08.2020 - 07.2021
Bachelors - Criminal Justice
Florida Technical College