Milagros (Vanessa) Santiago
Philadelphia,PA
Overview
18
18
years of professional experience
Work History
Instructional Assistant
Aspira
08.2023 - Current
- Assisting students with learning, managing classroom, and preparing instructional materials.
- Supported student learning objectives through personalized and small group assistance.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
STM (Security)
Aspira
02.2022 - 08.2023
- Greeting Staff & family, Monitoring the hallways, Observe & Report, and Fill out incident reports.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Security Guard/Fill in Supervisor
Allied Barton
02.2014 - 11.2021
- Greeting Clients, Observe Building, Answering Phones, Monitoring Cameras, Take down daily log, Enter all activities into the computer and fill in for account manager when needed.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Office Manager
Orthopedic Supply, Inc.
02.2009 - 12.2011
- Billing, Answering the phone, Greeting patients, setting appointments, ordering supplies, Assist patients with their needs, and filing.
Receptionist
Law Offices of Michael A. Etkin & Assoc.
07.2007 - 04.2008
- Answering 5 lines, Typing, Greeting clients, ordering supplies, and Translating.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School -
Thomas A. Edison High School
Philadelphia, PA01.2002
Bachelor's Degree -
College Unbound
Providence, RI05.2026
Skills
- Bilingual
- Fluent in English and Spanish
Timeline
Instructional Assistant
Aspira
08.2023 - Current
STM (Security)
Aspira
02.2022 - 08.2023
Security Guard/Fill in Supervisor
Allied Barton
02.2014 - 11.2021
Office Manager
Orthopedic Supply, Inc.
02.2009 - 12.2011
Receptionist
Law Offices of Michael A. Etkin & Assoc.
07.2007 - 04.2008
High School -
Thomas A. Edison High School
Bachelor's Degree -
College Unbound
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