Milagros Rocio Delgado
Valencia,CA
Summary
Professional hospitality worker with extensive experience in providing outstanding service in the restaurant industry. Skilled in strong communication with customers and team members, ensuring clear information delivery and efficient issue resolution, and excel at multitasking multiple tables without compromising service quality, ensuring timely order delivery, and paying attention to upselling and promoting items to increase sales and customer satisfaction. I'm familiar with a wide range of food and beverages, allowing me to work effectively with kitchen and bar staff for smooth service. I am adaptable to different situations and rules within the team, and a quick thinker capable of addressing and resolving customer complaints effectively. I have excellent time management skills to meet service requirements, handle cash transactions accurately.
Overview
25
25
years of professional experience
Work History
Lead Teacher Spanish Immersion
Guidepost Montessori
06.2023 - Current
- Implemented assessment tools to monitor student progress and adjust instruction, ensuring all students met learning objectives.
- Mentored new teachers by providing guidance and sharing best practices, contributing to a supportive professional community.
- Enhanced classroom environment with positive behavior strategies that encouraged respect and cooperation among students.
- Collaborated with parents and staff to create personalized learning plans that addressed unique student needs.
Server
Mimi's Cafe
10.2021 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lead Server Valencia & Northridge Location
Marie Callender's
08.2000 - 08.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Education
Associate of Arts - Spanish
College of The Canyons
Valencia, CA05-2021
Associate of Science - Early Childhood Care And Education
College of The Canyons
Valencia, CA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
- Team collaboration
- Quality control
- Multitasking and organization
- Positive and professional
Timeline
Lead Teacher Spanish Immersion
Guidepost Montessori
06.2023 - Current
Server
Mimi's Cafe
10.2021 - 12.2024
Lead Server Valencia & Northridge Location
Marie Callender's
08.2000 - 08.2019
Associate of Arts - Spanish
College of The Canyons
Associate of Science - Early Childhood Care And Education
College of The Canyons
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