Milan Harris
Newark,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Senior Business Systems Analyst
Kforce (Nextera Energy)
11.2022 - 12.2023
- Managed the direction of Service Now BCM project through the design, implementation, and testing in accordance with project objectives, timelines, and budget
- Identified and mitigated risks and issues that may have impacted project success
- Enhanced business continuity and disaster recovery plans by digitizing processes and workflows to ensure distinctions needed for cyber recovery events
- Collaborated with business partners/vendors, designed solutions with customer focus and developed communications to support Service Now BCM implementation
- Provided input, coordinated sessions, documented requirements and supported the design and delivery of training programs
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
Business Analyst
Benelynk Healthcare
08.2019 - 11.2022
- Interfaced with different business unit groups, end users and subject matter experts and conducted JAD sessions to gather requirements, prepare and update Business Requirement Document (BRD) and Functional Requirement Document (FRD)
- Served as a BA/QA with multiple scrum teams in facilitating the transition from Waterfall methodology into Agile
- Liaison between developers and IT to troubleshoot and report system bugs to improve system functionality for call center representatives
- Comprehensive knowledge and cross-functional teams experience in all facets of Software Development Life Cycle (SDLC) with business process models: Waterfall, Scrum, Lean, XP, Kanban methodologies
- Document and execute test cases/test scripts for manual, functional and regression testing using Test Director test management Tool
- Implemented changes to overcome performance barriers and updated daily workflow/processes for call center representatives, resulting in increased productivity and decreased workarounds, allowing the team to surpass the departmental goal by 22%
- Proficiency in using issue tracking and agile management tools such as JIRA, Confluence and Rally to document user stories, conduct sprint planning, track sprint backlogs/progress
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst
Puppy Spot
08.2018 - 08.2019
- Business Analyst of the Agile/Scrum team working with Financial and Claims Systems
- Captured and documented technical and non-technical requirements and transformed them into user stories
- Experience with HIPAA X12 EDI transactions (837/835, 270/271, 276/277) and connectivity
- Knowledgeable with HIPAA 4010 bill forms and EDI transactions and Implementation Guides
- Execute web applications test cases to meet project deadlines
- Document expected and actual results and present to Team Lead and Managers
- Respond to stakeholders/ member concerns regarding products and services to maintain brand integrity and client satisfaction
Education
Bachelor of Science - Marketing
Suolk University
Boston, MA01.2016
Skills
- Policy Claims
- Agile
- Scrum
- SQL
- Rally
- Strong Analytical Skills
- Test Director
- JIRA/Confluence
- Azure Devops
- Microsoft Office Suites
- Service Now BCM
- Power BI
- Timeline Management
- End to End Project Management
- Cross Functional Process Management
- User Acceptance Testing
- Stakeholder Management
- Innovation and New Product Development
Timeline
Senior Business Systems Analyst
Kforce (Nextera Energy)
11.2022 - 12.2023
Business Analyst
Benelynk Healthcare
08.2019 - 11.2022
Business Analyst
Puppy Spot
08.2018 - 08.2019
Bachelor of Science - Marketing
Suolk University
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