Milan Živković
Belgrade
Summary
Profound negotiator and solver of all kinds of conflicts. Avid salesman who enjoys the thrill of making a sale. Committed believer in continuous improvement, with a track record. Dedicated team leader who guides by example, runs things openly, and communicates with focus and clarity. A real, active listener who notices patterns.
Achiever of success by enabling people around to be successful.
Overview
4
4
years of professional experience
Work History
Chief Operations Officer
AgentXYZ
Belgrade
05.2025 - Current
- I keept a freshly formed team focused on goals and tasks and ensured they remain confident by applying situational leadership.
- Lead the organizational structure through focused meetings and clear ownership of tasks, with no previous knowledge of the Web3 startup ecosystem.
- Advised the CEO on matters of team leadership, feedback culture, and team communication mechanisms.
- Lead the team of moderators and customer care agents, and restructure them into a cohesive unit by demonstrating teamwork practices and delegating tasks with clarity and ownership.
- Helped discover a passive income trading mechanism that is generating a 60% ROI in 6-month intervals by connecting the right experts.
- Noticed and raised red flags on partnership behaviors I've observed, which indicated they might be looking only for their own interests, which has proved to be right in the end.
Chief Executive Officer
KleverCargo
Amsterdam
09.2021 - Current
- Co-created the product
- Boldly negotiated with investors and strategic partners the deals, which are both beneficial for them and us, and held everybody accountable to follow the agreements by understanding where the communication was faulty, handling potential points of failure.
- Presented our business at conferences and pitch competitions.
- Networked to understand the potential collaborations with people in the industry.
- Steered the organization's short-term and long-term goals by reiterating what we agree on and what we don't agree on during the team's regular meetings.
- I was the frontman of the organization and the glue within the team members.
Contract IT account manager
Global Engineering Technologies
Belgrade
12.2021 - 05.2024
- Turned a group of system and Atlassian engineers into a high-performing team with a strong focus on customer excellence by conducting regular 1:1 meetings, fostering a healthy meeting culture, and respecting individual differences.
- Led the only team that faced no headcount cuts when the client reduced development resources, due to the quality of service delivered and my professional relationship with the client’s decision-maker.
- Upsold additional products through an informal relationship with the client.
Education
Bachelor of Arts - Languages And Communication
Phaculty of Philology
Belgrade03-2014
Skills
- Team leadership
- Profitability improvement
- Performance optimization
- Crisis management
- Negotiation tactics
- Strategic planning
Affiliations
- Meditation
- Reading
- Writing a book
- All kinds of team sports when the crew gathers
Timeline
Chief Operations Officer
AgentXYZ
05.2025 - Current
Contract IT account manager
Global Engineering Technologies
12.2021 - 05.2024
Chief Executive Officer
KleverCargo
09.2021 - Current
Bachelor of Arts - Languages And Communication
Phaculty of Philology