Milan Porter
Lanham,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Employ Prince George
06.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Operations Coordinator
Equity Now
08.2021 - 06.2023
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Streamlined operations by implementing efficient processes and procedures.
Customer Service Associate
Texas Roadhouse
02.2018 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Vocelli Pizza
08.2016 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Duval High School
Lanham, MD05.2019
Skills
- Eligibility Review
- Application Assessments
- Claims Processing
- Intake Assessment
- Data Entry
- Compassionate Communication
- Critical Thinking Skills
- Time Management
- Team Collaboration
Timeline
Intake Specialist
Employ Prince George
06.2023 - Current
Operations Coordinator
Equity Now
08.2021 - 06.2023
Customer Service Associate
Texas Roadhouse
02.2018 - 03.2021
Assistant Manager
Vocelli Pizza
08.2016 - 07.2020
High School Diploma -
Duval High School
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