Milan Pozderac

The Customer Account Specialist serves as the primary point of contact for the Order Fulfillment process team, processing and resolving requests, and providing tailored customer support, maintaining customer data for over 1,200 backorders for the U.S. Navy Fast Attack Submarines stationed in Guam, Pearl Harbor, and San Diego, in addition to tracking and expediting my customer's high-priority requirements.

Process over 50 customer requests in the Customer Relationship Management system (CRM), addressing and responding to my customers' special requests.

I take direct actions on complex customer complaints, such as customer service issues, product discrepancies, or transportation discrepancies, and work with the Resolution Specialist, Product Specialist, or Post Award Administrators to achieve resolutions for the customers.

Communicate price changes to customers, and work with buyers on the resolution of price challenges.

In emergency situations, I work through organizational groups to resolve the status of an item and provide emergency customer support.

I process assigned workflow items, investigating and resolving applicable transaction failures, and generate the review, applicable reports, and metrics.

Manage over 1,200 backorders in Customer Account Specialist Workload Tracker (CWT). CWT is an Excel spreadsheet that manages, tracks, and annotates the current status of each requisition.

Expert in several Department of War systems necessary to track and provide requisition status, including SAP, FEDMALL, WEBVLIPS, EDAASINQ, WEBSDR, IGC, QLIK, and DLA Disposition Services.

Deployed to South Korea as a contributing member of the Defense Logistics Agency Team in Korea, providing critical staff analysis and agile response logistics solutions to give the warfighter proper support in Freedom Shield 2025.

Deployed to the remote Maintenance and Distribution Center - Ukraine (RDC-U) in Rzeszow, Poland. During the deployment, I supported the Army by assisting and maintaining the Equipment Situation Report (ESR), which increased from 1,845 to 3,218 individual requisitions due to the increased tempo at the RDC-U. In addition, I followed up with the tracking of over 300 critically required items in support of over 12 different U.S. weapon systems being maintained at the RDC-U.

Responsible for updating over 40 of the most critical Long Lead Time Parts (LTTP) to the Army's 16th Combat Sustainment Brigade on a weekly basis. Following up with delinquent contracts and expediting Purchase Requisitions that have been delayed due to technical and other procurement issues.

Instrumental in updating critical parts status to the RDC-U on a daily basis, as well as tracking and expediting their items. Reporting the top 10 NSNs to the Regional Synchronization Operations Center (RSOC), I tracked and reported on the Defense Logistics Agency's $40 million Push Pack of over 5,600 items. I tracked and expedited shipments of critical parts into the RDC-U and provided technical support in determining replacement NSNs. I assisted the new Army unit in the training of FEDMALL, IGC, and DSS MRO Tracker.

As a Demand Planner, I'm responsible for performing independent management coordination and exercising control over historical demand data used for statistical forecasting. Through collaboration with the customer, Market Analyst, and Supply Planner, I seek additional information that is used to enrich the demand plan. I am responsible for developing the demand plan by combining the elements of statistical forecast, collaborative demand plans and data, product demand intelligence, and prior accurate statistical forecasts/demand plans.

Expertly supervised the tracking, expediting, and processing of over 8,500 high-priority requisitions for the production area, ensuring an effective flow of repair parts for the repair of 10 Trident nuclear missile submarines. In addition, received collections and properly accounted for all funds spent for the TRF Wardroom while preparing monthly balance sheets.