Milan Velickovic
Columbia,MD
Summary
Experienced IT LAN Administrator with a track record of successfully managing and troubleshooting complex networks, Active Directory environments, and enterprise-level SCCM administration. Skilled in leading IT projects, resolving hardware and software issues, and providing top-notch customer support.
Overview
14
14
years of professional experience
Work History
LAN Administrator II
Johns Hopkins Medicine
07.2019 - Current
- Administration of Active Directory, Exchange, and network devices
- Administration of mobile device fleet
- Administration of Business Continuity Access workstations
- Installing and maintaining new IT equipment
- Providing Tier l and Tier ll customer support
- Responsible for New Site installations and other IT Projects
- Diagnosis of desktop, application, and network issues
- Supporting customers using remote access technologies
- Recording and documenting tickets in the problem management system
LAN Administrator
Johns Hopkins Medicine
04.2015 - 07.2019
- Administration of Active Directory, Exchange, and network devices.
- SCCM administration on an enterprise level.
- Monitoring and repairing client health via SCCM.
- Installing and maintaining new IT equipment.
- Providing Tier I and Tier II customer support.
- Responsible for new site installations and other IT projects.
- Diagnosis of desktop, application, and network issues.
- Supporting customers using remote access technologies.
- Recording and documenting tickets in the problem management system.
Information Technology Support Specialist
Sinai Hospital
01.2011 - 01.2015
- Diagnosis of desktop, applications, and infrastructure issues
- Experience in supporting a wide and varied client base
- Troubleshooting PCs, laptops, and printers
- Responsible for installations and maintenance of IT equipment
- Providing 1st/2nd line support to users
- Responsible for maintaining all system backups and project work such as installation of all the equipment within new buildings and departments
- Working closely with software suppliers to resolve operational issues
- Maintenance of printer’s scanners, and workstations
- Supporting customers using remote access technologies and also by visiting client sites
- Supporting not only Sinai Hospital but all LifebridgeHealth affiliates
- Responsible for installing and maintaining: Windows XP/Vista/Windows 7/Office 2003 and 2007, Windows Server, Active Directory, Anti-virus products, CITRIX, Ethernet, wireless router, and firewall configurations
- Also familiar with troubleshooting mobile devices
Education
DELL certified -
05.2015
COMPTIA A+ certification -
01.2015
College of Sports Medicine -
College of Sports Medicine
Serbia01.2007
Degree in Nursing -
Stevica Jovanovica Medical School
Serbia01.2002
Skills
- Network Administration: Active Directory, Exchange, SCCM (Enterprise Level), Group Policy, DHCP
- Technical Expertise: Windows Server (2003, 2007, 2016), Windows XP/Vista/7/10, Citrix, Microsoft Office Suite, Azure
- Mobile Device Management: iOS/Android, Workspace One, BYOD
- Project Management: New site installations, system upgrades, hardware refresh projects
- Customer Support: Tier I & Tier II, Remote Desktop Support, Service-Now, Jira
- Certifications: COMPTIA A, Dell Certified
References
References are available upon request.
Languages
English
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Full Professional
Timeline
LAN Administrator II
Johns Hopkins Medicine
07.2019 - Current
LAN Administrator
Johns Hopkins Medicine
04.2015 - 07.2019
Information Technology Support Specialist
Sinai Hospital
01.2011 - 01.2015
DELL certified -
COMPTIA A+ certification -
College of Sports Medicine -
College of Sports Medicine
Degree in Nursing -
Stevica Jovanovica Medical School
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