Milan Watson
Savannah
Summary
Motivated and detail-oriented administrative professional with hands-on experience in communication, client services, and data entry. Eager to apply my strong operational support skills to a fast-paced, mission-driven environment. Equipped with excellent communication abilities, a proactive mindset, and proven success in managing complex information, and supporting cross-functional teams remotely. Passionate about contributing to global HR and operations initiatives.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Communications Dispatch
E911 Chatham County
08.2017 - Current
- Managed high-volume call traffic and dispatched law enforcement and emergency services with precision.
- Maintained composure in high-pressure situations, documenting incidents accurately and quickly.
- Served as the professional first point of contact for public inquiries and emergencies.
- Performed daily clerical tasks and supported departmental communications and record keeping.
Contact Center Representative
SunLife Financial
05.2023 - 04.2024
- Delivered timely administrative and customer support across multiple client accounts, with a focus on accuracy and compliance.
- Handled inbound communications related to Leave of Absence and Disability claims, providing consistent service excellence.
- Collaborated cross-functional to resolve service gaps and ensure client satisfaction.
- Maintained a strong understanding of client operations, aligning support delivery with specific organizational needs.
- Remote
Driver Manager
Knight Transportation
06.2022 - 09.2022
- Oversaw logistics, coordination, and route optimization for long-haul drivers.
- Maintained communication with drivers to ensure compliance and delivery timeliness.
- Tracked operational metrics and supported payroll and billing accuracy.
- Contributed to improved route efficiency and driver satisfaction.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Manchester, NH 03.2026 - 12.2027
Associate of Science - Business Management
Savannah Technical College
Savannah, GASkills
- Human Resource Management Certification (HRM1)
- Microsoft Office Suite
- Salesforce CRM
- Strong communication and collaboration skills
- Adaptability in remote work environments
- Attention to detail and data integrity
Timeline
Bachelor of Science - Human Resource Management
Southern New Hampshire University
03.2026 - 12.2027
Contact Center Representative
SunLife Financial
05.2023 - 04.2024
Driver Manager
Knight Transportation
06.2022 - 09.2022
Communications Dispatch
E911 Chatham County
08.2017 - Current
Associate of Science - Business Management
Savannah Technical College