Milana Bodden
Miami,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
JW Marriott
Aventura, FL
02.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Lead/Supervisor Lifeguard
One Stop Aquatic Saftey
Aventura, FL
08.2022 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over aquatic operations.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Trained personnel to develop new team leads for operational needs.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
Sales Associate
Hollister.Co
Aventura, FL
02.2022 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate - Biology
Miami Dade College
Miami, FLHigh School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2023
Skills
- Leadership Abilities
- Task Prioritization
- Staff Training
- Effective Communication
- Organizational Skills
- Time Management
- Customer Service
- Conflict Resolution
- Goal-Oriented
- Team Management
Certification
- First Aid/CPR Certified
Timeline
Hostess
JW Marriott
02.2024 - Current
Lead/Supervisor Lifeguard
One Stop Aquatic Saftey
08.2022 - 12.2023
Sales Associate
Hollister.Co
02.2022 - 08.2022
Associate - Biology
Miami Dade College
High School Diploma -
Dr. Michael M. Krop Senior High School