Milana Dickson
Albany,NY
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
STARBUCKS COFFEE COMPANY
Albany, NY
06.2024 - Current
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
Restaurant Hostess
Texas Roadhouse Restaurant
Albany, NY
01.2022 - 06.2024
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Upsold appetizers, drinks, desserts. when appropriate.
- Managed reservations, waitlists, and special requests for large parties.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Adhered to all safety regulations set forth by the restaurant management team.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Informed kitchen staff of any special orders or dietary restrictions.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and sat customers at tables or in waiting areas.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Verified accuracy of orders before delivering them to customers' tables.
Crew Trainer
McDonald’s Restaurant
, NY
02.2021 - 12.2021
- Encouraged open communication between trainees and management throughout the learning process.
- Organized team building activities to foster a positive work environment among crew members.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
- Assisted management in developing strategies to improve customer service standards.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Guided employees through change management processes during upgrades or rollouts.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Ensured all training activities complied with health and safety regulations.
- Monitored employee progress, offering constructive feedback for improvement.
- Organized team-building activities to foster communication and collaboration.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Adapted training approaches to accommodate individual learning needs.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Explained goals and expectations required of trainees.
Education
Communications/ Marketing
Siena College
Latham, NY06-2028
Skills
- Positive attitude and welcoming of all the information that comes in
- Every task is completed efficiently and on time
- I Multitask and make sure everything is completed and finished
- I am very customer oriented to all the customers necessities
Timeline
Starbucks Barista
STARBUCKS COFFEE COMPANY
06.2024 - Current
Restaurant Hostess
Texas Roadhouse Restaurant
01.2022 - 06.2024
Crew Trainer
McDonald’s Restaurant
02.2021 - 12.2021
Communications/ Marketing
Siena College