Milana Emmitt
Tucson,AZ
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at California Sun Center. Expert in health and safety compliance and adept at managing high-stress situations, I excel in client retention and team motivation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Spa Consultant/Sales Associate
California Sun Center
02.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Implemented rigorous cleanliness and hygiene protocols, maintaining a consistently pristine facility environment.
- Updated account information to maintain customer records.
Cashier
North Natomas Little League
03.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Public Heath/Nursing
University of Arizona
Tucson, AZ05.2027
High School Diploma -
Christian Brothers High School
Sacramento, CA05.2023
Skills
- Team Leadership and Motivation
- Staff Training and Development
- Reliability and punctuality
- Customer Relations
- Health and safety compliance
- Social Media Marketing
- Client Retention Strategies
- Time management skills
- Cash Handling
Timeline
Spa Consultant/Sales Associate
California Sun Center
02.2022 - 08.2024
Cashier
North Natomas Little League
03.2020 - 07.2022
Bachelor of Science - Public Heath/Nursing
University of Arizona
High School Diploma -
Christian Brothers High School