Milana Finley
Madison,MS
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Nagoya Japanese Steakhouse & Sushi
Madison, MS
11.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Education
High School Diploma -
Madison Central High School
Madison, MS05.2023
Skills
- Guest Flow
- Active Listening and Communication
- Time Management
- Warm and Welcoming
- Dining Reservations
- Large Party Preparation
- Seating Assignment Preparation
- Guest Greeting and Seating
- Reservation Management
- Wait List Management
- Cash Control
- Cash and Transaction Handling
Affiliations
Amber Wallace
Faculty at Madison Career and Technical Center
Madison Career and Technical Center
(601)-859-6847
awallace@madison-schools.com
Digital Media Technology Teacher
Ken Hackman
Professor
Madison Central High School
(601)-856-7121
khackman@madison-schools.com
Zoology Teacher
Cheryl Yuan
Manager
Nagoya Japanese Steakhouse & Sushi
(917) 412-5607
Employer
Computer Skills
I took Digital Media Technology at the Madison Career and Technical Center for one year and I understand how to use Photoshop and Indesign.
Timeline
Hostess
Nagoya Japanese Steakhouse & Sushi
11.2021 - Current
High School Diploma -
Madison Central High School
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