Milana Kham
Ankeny,IA
Summary
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
1
1
year of professional experience
Work History
Bookstore Sales Associate
DMACC
10.2023 - 01.2024
- Boosted bookstore sales by providing personalized recommendations and assisting customers in locating desired titles.
- Managed inventory levels for optimal product availability, ensuring a diverse range of books and materials were stocked.
- Enhanced customer satisfaction with efficient checkout processes, accurate transactions, and friendly service.
- Organized eye-catching book displays to draw attention to new releases and bestsellers, driving increased sales.
- Collaborated with team members to maintain a clean, organized store environment conducive to an enjoyable shopping experience.
- Processed special orders for customers seeking hard-to-find titles or editions, resulting in increased overall sales.
- Organized and Packed online orders for customers.
Front End Associate
Walmart
11.2022 - 08.2023
- Enhanced user experience by designing and implementing visually appealing front-end interfaces.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Cashier Associate
- Participated actively in team meetings, contributing valuable input on strategies for improving overall frontend development processes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05.2022
Skills
- Upselling Strategies
- Building Rapport
- Store Maintenance
- Social Media Promotion
- Customer service excellence
- Time management
- Patience and empathy
- Effective communication
- Team collaboration
- Organizational skills
- Adaptability
- Cash handling proficiency
- Sales Processing
- Store Organization
- Textbook Sales
- Cash Handling
- Payment Processing
- Retail Merchandising
- Inventory and Stocking
- Store Policies and Procedures
Timeline
Bookstore Sales Associate
DMACC
10.2023 - 01.2024
Front End Associate
Walmart
11.2022 - 08.2023
High School Diploma -
Ankeny High School