Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anamika Kamal

Anamika Kamal

Lawrenceville,GA

Summary

Driven professional with a track record of enhancing customer experiences at Pinnacle Credit Union, adept in POS System Operation and excelling in building rapport. Leveraged literary knowledge and social media promotion skills to increase engagement and sales. Demonstrated ability to resolve customer issues swiftly, ensuring satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Bookstore Sales Associate

Follett Higher Education
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Collaborated with other staff to support smooth daily operations.

Sales Associate

Macy's
02.2024 - Current
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Representative

Pinnacle Credit Union
09.2022 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - Bachelor of Health Informatics

Georgia State University
Atlanta, GA
12.2025

Skills

  • Social Media Promotion
  • POS System Operation
  • Building rapport
  • Literary knowledge

Timeline

Sales Associate

Macy's
02.2024 - Current

Customer Service Representative

Pinnacle Credit Union
09.2022 - 05.2023

Bookstore Sales Associate

Follett Higher Education

Bachelor of Science - Bachelor of Health Informatics

Georgia State University
Anamika Kamal