Milani Hawkins-Vigil
Phoenix,Arizona
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
PowerStaffing Health Care
11.2022 - Current
- Tracked client movement on and off unit by documenting times and destinations
- Provided excellent service to patients through personable communication
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff
- Documented behavioral incidents to keep accurate records
- Completed patient reports daily and submitted to management for evaluation
- Established and maintained professional working relationships with clients, staff and public.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
CSR
Consumer Cellular
10.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues.
CSR
Booking.com USA
06.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Criminal Justice
Grand Canyon University
Phoenix, ArizonaGED -
Rio Salado College
Phoenix, Arizona03.2022
Skills
- Conflict Resolution
- Scheduling
- Paperwork Processing
- Data Entry
- Complaint Resolution
- Call Management
- Technical Support
- Documentation
- Customer Service
- Microsoft Excel
Personal Information
MILANI HAWKINSVIGIL, Mhawkinsvi@my.gcu.edu, (719) 308-7635, 1508 E Novak Way, Phoenix, Arizona, 85042
Key Skills
- Excellent Customer Service Skills
- Active Listening
- Verbal and Written Communication
- Critical Thinking
- Adaptability and Flexibility
- Microsoft Office
- Incident Reporting
- Decision Making
- Credit Card Payment Processing
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Deescalation Techniques
- Transaction Processing
Timeline
Behavioral Health Technician
PowerStaffing Health Care
11.2022 - Current
CSR
Consumer Cellular
10.2020 - 07.2021
CSR
Booking.com USA
06.2018 - 08.2020
Bachelor of Arts - Criminal Justice
Grand Canyon University
GED -
Rio Salado College
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