Milani Smith
Orlando
Summary
Dedicated professional with strong skills in positive customer service and team collaboration. Known for helping develop custom dental molds, CAD/CAM expertise, and training new team members.
Overview
2
2
years of professional experience
Work History
Dental Lab Technician
Sakr Dental Arts
Winter Park
06.2024 - 06.2025
- Assisted in the development of custom dental molds and impressions.
- Operated dental lab machinery, ensuring proper functionality and safety.
- Participated in training sessions to learn new techniques and technologies.
- Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Built and shaped wax teeth using small hand tools.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
- Created night guards and mouth guards by fabricating acrylic splints from impressions taken from patients' mouths.
- Assisted in the training of new technicians when needed.
- Reviewed orders, instructions, and prescriptions written by professionals to complete work accurately.
- Reviewed prescriptions from dentists to determine type of restoration required.
- Polished finished work to smooth rough edges and provide ideal fit.
- Set up and operated equipment such as lathes, grinders, polishers and drill presses to shape the dental prostheses.
- Built custom trays for taking impressions of patients' mouths.
- Used a variety of hand tools such as files, pliers and knives to make adjustments to dental prostheses.
- Marked impressions with case numbers for easy patient identification.
Associate
Walmart
Orlando
03.2024 - 06.2024
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Helped maintain the front end in an orderly fashion.
Crew Member
McDonald's
Orlando
09.2023 - 03.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members in fulfilling customer orders efficiently.
- Followed food safety protocols while handling and serving food items.
- Restocked supplies and ingredients to meet demand throughout shifts.
- Engaged with customers to enhance their dining experience at the establishment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Educated customers on menu items, product ingredients and nutritional values.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Education
High School Diploma -
Martin Luther High School
Greendale, WI06-2023
Some College (No Degree) - Sonography
Valencia College
Orlando, FLSkills
- Customer relationship management
- Attention to detail
- Team collaboration
- CAD and CAM technology
- Customer service
- Work order compliance
- Laboratory equipment operation
- Communication skills
- I am persistent, diligent and dedicated
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
In my free time I like to learn new food recipes and put them to the test! I love to go to the gym and play sports as well, such as volleyball and basketball. I also have an artistic eye for certain art.
References
References available upon request.
Timeline
Dental Lab Technician
Sakr Dental Arts
06.2024 - 06.2025
Associate
Walmart
03.2024 - 06.2024
Crew Member
McDonald's
09.2023 - 03.2024
High School Diploma -
Martin Luther High School
Some College (No Degree) - Sonography
Valencia College
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