Milayah A. Izzard
Upper Marlboro,MD
Summary
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant/Receptionist
Vetco
Alexandria, VA
02.2025 - Current
- Monitored animal behavior and vital signs to ensure health and comfort during visits.
- Educated pet owners on proper care, nutrition, and preventive health measures.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Restrained animals for examination and treatment.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Confirmed appointments, communicated with clients, and updated client records.
- Draw up vaccines for the vet.
Veterinary Assistant/Receptionist/Head Kennel Technician
Banfield Animal Hospital
Waldorf, MD
02.2022 - 06.2023
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Maintained cleanliness and organization of examination rooms and surgical areas to uphold hygiene standards.
- Scheduled appointments and managed client communications to optimize clinic operations and service delivery.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Trained new staff on kennel procedures and animal handling techniques to ensure compliance with best practices.
- Kept animals clean and free of contaminants to promote optimal health.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Host
The Habit Burger Grill
Waldorf, MD
06.2021 - 12.2021
- Greeted and seated guests, ensuring positive first impressions and efficient seating arrangements.
- Managed reservations and waitlists using restaurant management software to optimize table turnover.
- Monitored dining area for cleanliness and addressed any issues promptly to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
diploma -
Frederick Douglass High School
05.2023
UNIVERSITY OF MARYLAND-EASTERN SHORE
12.2024
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Appointment scheduling
- Sample collection
- Client education
- Sanitation protocols
- Veterinary terminology
- Reception duties
- Urgent care
- Physical examinations
- Tick removal
- Proficient in [software]
- Patient bathing
- Multitasking Abilities
- Organizational skills
- Veterinarian assistance
- Customer service
- Team collaboration
- Effective time management
- POS software
- Guest relations
- Hospitality service expertise
- Guest seating
Section name
- LBCC-Outreach and Missions, dance and youth department
- LC-Media department
Languages
English
Timeline
Veterinary Assistant/Receptionist
Vetco
02.2025 - Current
Veterinary Assistant/Receptionist/Head Kennel Technician
Banfield Animal Hospital
02.2022 - 06.2023
Host
The Habit Burger Grill
06.2021 - 12.2021
diploma -
Frederick Douglass High School
UNIVERSITY OF MARYLAND-EASTERN SHORE