MILDRED BRACERO
Allentown,PA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Volunteer
Lehigh Valley Health Network
Allentown, PA
09.2024 - Current
- Assist with special events and programs.
- Represent organization positively and professionally while providing community with much-needed services.
- Cultivate strong network of providers delivering necessary assistance to hospital employee community.
- Use strong interpersonal communication skills to convey information to others.
Private Home Caregiver
Fred Estrella
Allentown, PA
08.2023 - 02.2025
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted client with eating tasks to support healthy nutrition.
Certified Nurse Assistant
Sacred Heart Hospital
Allentown, PA
03.2013 - 03.2017
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Administrative Assistant, Student Life and Resident Life Depts.
Northampton Community College
Bethlehem, PA
09.2012 - 12.2014
- Maintained student's graduation requirements and updated their information in Computer system, assigned and supervised work study students and distributed work assignments.
- Organized venues for student affairs including decorations, reservations, food.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Records Manager, Citizenship Dept.
USA Immigration and Naturalization
New York, NY
06.2005 - 09.2012
- Supported officers by researching and ordering immigrants files. Answered telephones. Requested files from all over the United States.
- Updated applicants data into INS RNACS or C4 information systems.
- Maintained, supervised and recorded applicants file activity, scheduled exams.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Managed file archival and information retrievals.
- Identified areas of weakness and recommended or implemented process improvements.
- Transmitted documents, organized revisions and tracked changes.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Gathered, reviewed and input Immigrants file reports each day using RNACS software.
Office Assistant, Registrar Office.
City University of New York
New York, NY
01.2003 - 01.2005
- Typed important documentation and letters for the college registrar's office.
- Assisted students and staff with registration procedures.
- Helped administrators prepare students for graduation.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
Park Recreational Aide/Cashier, Revenue Dept.
New York State Office of Parks, Riverbank State Park
New York, NY
01.2000 - 01.2003
- Worked at the park's reception desk, entered data into a computer database.
- Helped patrons with questions and guidance about park activities and fees.
- Operated cash registers for entrance of various areas of the park.
- Assisted in preparing recreational materials and supplies for each activity.
- Transported and escorted program participants to and from activities and on field trips.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Applied Science - Office Automation
Borough of Manhattan Community College
New York (City), NY01.2000
Skills
- Recordkeeping
- Positive attitude
- Clerical support
- Attention to detail
- Time management
- PA Driver's license
- Documentation and reporting
- Adaptability and dependability
- Cultural awareness
- Project oversight
- Recordkeeping and confidentiality
- Operations support
- Telephone and email etiquette
- Multitasking and organization
- Data confidentiality
- Computer skills
- Problem-solving
Timeline
Volunteer
Lehigh Valley Health Network
09.2024 - Current
Private Home Caregiver
Fred Estrella
08.2023 - 02.2025
Certified Nurse Assistant
Sacred Heart Hospital
03.2013 - 03.2017
Administrative Assistant, Student Life and Resident Life Depts.
Northampton Community College
09.2012 - 12.2014
Records Manager, Citizenship Dept.
USA Immigration and Naturalization
06.2005 - 09.2012
Office Assistant, Registrar Office.
City University of New York
01.2003 - 01.2005
Park Recreational Aide/Cashier, Revenue Dept.
New York State Office of Parks, Riverbank State Park
01.2000 - 01.2003
Associate of Applied Science - Office Automation
Borough of Manhattan Community College