Mildred Clark
Starke,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Social Services Worker
North East Florida State Hopsital
11.2023 - Current
- Provided social work services, individual and family therapy and referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Developed and maintained strong relationships with community resources for successful referrals.
Rehabilitation Therapist
Northeast Florida State Hospital
09.2022 - 11.2023
- Guided clients in understanding illnesses and treatment plans.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Prepared patients for self-management and decision-making responsibilities.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Conducted group therapy sessions, one to one assessments and educated patients in topics relevant to their recovery.
- Extended help to new hires by guiding them and answering their questions about the nature of the job.
Administrative Assistant and Ministry Supervisor
River Of Life
02.2021 - 09.2023
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Collaborated with staff and volunteers to administer effective Women's Ministry and Children's Ministry.
- Demonstrated effective leadership to church, including managing daily operations, weekly volunteers, promoting compassionate pastoral care to members and public.
- Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
- Led community outreach by supporting and expanding mission initiatives.
- Brought attention to youth ministry contributions through congregational awareness initiatives.
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
- Planned special ceremonies, services and events in coordination with families and individuals.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Language Interpreter
America's Center for Translations with NEFSH)
06.2022 - 08.2022
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Adhered to ethical codes protecting information confidentiality.
Youth Leader
Madison Church of God
01.2018 - 01.2021
- Led discussions and facilitated games and activities to demonstrate values and morality.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Organized and participated in fundraisers to financially support youth program.
- Coordinated and led meetings to provide opportunities for youth to discuss various aspects of lives in safe, supportive environment.
- Fostered relationships with students, and provided counseling on personal and spiritual issues.
- Supported older youth in making positive behavior choices and took appropriate disciplinary measures.
- Organized various outings and activities to promote Christian fellowship.
- Developed relationships with parents through active participation in planned activities and regular communication.
- Collaborated with youth pastors to establish program objectives and achieve outcome goals.
- Promoted positive interactions between volunteers and older youth by strictly following safety guidelines.
- Planned and led weekly Bible study meetings and facilitated group activities for teenagers.
Cleaning Services
USPS
06.2018 - 01.2019
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Community Health Worker
Municipal Health Office
06.2011 - 06.2013
- Communicated clinical information to patients and family members.
- Reviewed and documented patient medical history and current conditions or complaints.
- Administered medications and other treatments based on physician orders.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Customer Service Representative
Aegis People Support
10.2009 - 03.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
Volunteer Graduate Nurse
Norala District Hospital
06.2009 - 08.2009
- Communicated clinical information to patients and family members.
- Completed rounds to observe, assess, document and report patients' conditions.
- Alerted physicians or other nursing staff of changes in patient condition.
- Assessed patients by interviewing and recording vital signs.
Education
Bachelor of Science - Nursing
Sultan Kudarat Educational Institution
Tacurong City, Sultan Kudarat, Philippines04.2008
Skills
- Translation Accuracy
- Oral and Written Communication
- Interpersonal Communication
- Organizational Skills
- Reliable & Trustworthy
- Computer Skills
- Supervision & Leadership
- Planning & Organizing
Additional Information
- Diploma of Bachelor of Science in Nursing
- MANDT Certified
- CPR Certified
- Shining Star Recipient (September 2022)
- Positive Attitude Awardee (February 2023)
Timeline
Social Services Worker
North East Florida State Hopsital
11.2023 - Current
Rehabilitation Therapist
Northeast Florida State Hospital
09.2022 - 11.2023
Language Interpreter
America's Center for Translations with NEFSH)
06.2022 - 08.2022
Administrative Assistant and Ministry Supervisor
River Of Life
02.2021 - 09.2023
Cleaning Services
USPS
06.2018 - 01.2019
Youth Leader
Madison Church of God
01.2018 - 01.2021
Community Health Worker
Municipal Health Office
06.2011 - 06.2013
Customer Service Representative
Aegis People Support
10.2009 - 03.2011
Volunteer Graduate Nurse
Norala District Hospital
06.2009 - 08.2009
Bachelor of Science - Nursing
Sultan Kudarat Educational Institution
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