Mildred Cordero
Haverhill,MA
Summary
Dynamic General Manager with a proven track record at Best Western Plus Hotel, excelling in customer service and conflict resolution. Enhanced client satisfaction through effective communication and problem-solving skills, while streamlining operations with advanced scheduling and administrative support. Recognized for improving team efficiency in high-pressure environments.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Best Western Plus Hotel
Hampton, NH
06.2017 - 03.2026
- Directed high volumes of phone and email communications, upholding exemplary customer service standards.
- Guided customers through inquiries, effectively resolving issues and scheduling appointments.
- Managed comprehensive records and confidential documentation with high precision.
- Oversaw appointment scheduling and daily operational tasks to maximize efficiency.
- Resolved customer concerns with professionalism, contributing to enhanced client satisfaction.
- Enhanced team operations in fast-paced environments by prioritizing tasks effectively.
- Executed daily processing of cash, credit, and digital payments, ensuring balanced registers.
- Facilitated customer refunds and adjustments across multiple payment methods with efficiency.
- Maintained and streamlined invoicing records and updates to customer accounts.
- Supervised daily operations and assessed staff performance to ensure quality service.
- Managed escalated customer concerns and executed service recovery strategies.
- Trained and supported team members to improve overall performance.
- Ensured operational efficiency and compliance with industry standards.
- Oversaw scheduling, payroll, inventory management, and detailed reporting.
- Elevated customer satisfaction through strong leadership and effective communication.
Elderly Caregiver
Robert Barton at His Home
Haverhill, MA
11.2010 - 2017
- Oversaw daily living assistance for elderly clients, prioritizing their comfort and safety.
- Managed medication administration while ensuring precise record-keeping of dosages and schedules.
- Formulated and executed individualized care plans based on unique client preferences and requirements.
- Upheld cleanliness and organization in living environments to enhance hygiene and wellness.
- Acted promptly in emergency situations, delivering first aid and coordinating with medical personnel when needed.
- Tracked client vital signs, medication administration, and behaviors to keep healthcare supervisors informed.
- Facilitated transportation for clients to appointments, activities, and shopping excursions.
Clerk Seasonal
Internal Revenue Service, IRS
Andover, MA
05.2004 - 2010
- Oversaw data entry tasks and delivered comprehensive administrative support within a dynamic office setting.
- Evaluated documents for compliance and accuracy, enhancing operational efficiency.
- Safeguarded confidential records and managed sensitive financial data with utmost integrity.
Education
GED -
Northern Essex Community College
Haverhill, MA06.1986
Skills
Customer Service & Client Relations
Administrative Support
Scheduling & Calendar Management
Microsoft Office / Google Workspace
Data Entry & Record Keeping
Multitasking & Time Management
Conflict Resolution
Team Leadership
Phone & Email Communication
Office Coordination
Problem Solving
Hospitality Operations
Cash Handling & Payment Processing
Credit Card Transactions
POS (Point-of-Sale) System Operations
Accurate Cash Register Reconciliation
Invoice & Billing Support
Certification
Hospitality General Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Best Western Plus Hotel
06.2017 - 03.2026
Elderly Caregiver
Robert Barton at His Home
11.2010 - 2017
Clerk Seasonal
Internal Revenue Service, IRS
05.2004 - 2010
GED -
Northern Essex Community College