Mildred Dabney
Portsmouth,NH
Summary
Dedicated Office Assistant with over 3 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving patients/customers. Strong knowledge of Microsoft Windows, Microsoft office, Word, Excel, Spreadsheets and Powerpoint.
Overview
10
10
years of professional experience
Work History
Sleep Center- Office Assistant II
Trinity Health
Minot, ND
08.2018 - 06.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
Hotel Night Auditor/Front Desk Receptionist
Holiday Inn Express Hotel
Minot, ND
10.2013 - 10.2019
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Welcomed each new arrival pleasantly and confirmed reservations and identification and completed late check-ins and directed guests to rooms and facilities.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Performed nightly updates to room charges and rates.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Business Office- Account Processor
Trinity Health
Minot, ND
09.2018 - 08.2019
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Implemented new procedures for office functions when needed.
- Kept time records, conducted payroll audits and drafted detailed documents and reports.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Associate of Applied Science - Medical Administrative Assistant
Dakota College At Bottineau
Bottineau, ND05.2018
Skills
- Customer Service
- Mail Distribution
- Spreadsheet Creation
- Clerical Support
- Appointment Scheduling
- Patient Charting
- Documentation and Reporting
- Invoice Processing
Timeline
Business Office- Account Processor
Trinity Health
09.2018 - 08.2019
Sleep Center- Office Assistant II
Trinity Health
08.2018 - 06.2023
Hotel Night Auditor/Front Desk Receptionist
Holiday Inn Express Hotel
10.2013 - 10.2019
Associate of Applied Science - Medical Administrative Assistant
Dakota College At Bottineau