Mildred G. Daniels
Jenks
Summary
Results-driven sales professional with a proven history of exceeding targets and adept at resolving complex customer issues at Mutual Of Omaha. Expertise in automatic dialer systems and exceptional communication skills enhance client satisfaction and loyalty. Recognized for achieving goals through collaborative teamwork and a thorough understanding of HIPAA regulations. Aiming to leverage these strengths in a challenging sales environment.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Mutual Of Omaha
11.2022 - 01.2025
- Handled high volume calls and emails daily
- Provided knowledge of products and services
- Handled questions and concerns in timely manner
- Documented and resolved customers complaints
- Process Payment and updated account information
- Collected contact information from interested customers to follow up with additional sales and product information.
- Contributed ideas for improvement in existing processes or development of new ones based on current industry trends.
Senior Benefits Consultant
Go health
08.2021 - 10.2022
- Assessed and identified the needs of customers
- Demonstrated proficiency in following 20+ approved scripts, ensuring members' understanding of terms, and responding persuasively to rebuttals with professional courtesy
- Effectively sold health insurance plans
- Adhered to HIPAA and other security and privacy guidelines when handling protected health information during daily work activities
- Ensured compliance with applicable laws and regulations pertaining to benefits plans.
- Communicated regularly with vendors regarding system issues or inquiries from customers.
Account Resolution Specialist
Alltran education
04.2018 - 03.2020
- Conducted thorough phone calls and in-person meetings with student loan clients to analyze their student loan debt and financial circumstances
- Provided detailed reports to student loan borrower clients, illustrating savings and cost comparisons for different repayment strategies
- Collaborated with clients to develop personalized strategies for achieving their long-term financial goals and putting their student loans behind them
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Superior organizational and problem resolution skills
- Interacted effectively with members of a team and work collaboratively with other departments
Life Insurance Agent
Lincoln heritage
06.2017 - 03.2018
- Maintained up to date knowledge of various life and health products
- Explained products to prospects
- Met with potential clients and enrolled in policies
- Collaborated with team to ensure deadlines were met
- Made an average of 50 outbound calls per hour using an automatic dialer system to offer, explain, and schedule free in-home or virtual health evaluations with providers
Education
Bachelor of Business Administration -
langston university
Langston, Oklahoma01.2008
High School Diploma -
Will Rogers high School
Tulsa, Oklahoma01.2003
Skills
- Excellent communication and interpersonal skills
- Proficiency in using automatic dialer systems
- Goal-oriented with a focus on meeting and exceeding targets
- Outstanding problem-solving and conflict resolution abilities
- Exceptional time management and organizational skills
- Attention to detail and accuracy in data entry
- Strong knowledge of HIPAA and privacy regulations
- Team player with a positive and professional attitude
- Networking
- Experience in sales
- Conflict resolution
References
- Sadon Weathington, Performance Manager @Alltran, (312) 597-9012, 6506 S. Lewis Ave Ste 260, Tulsa, OK, 74130, S.Weathington@alltran.com
- Abby Foran, Icot Holdings, (912) 629-9447, 300 Bull Street Suite 200, Savannah, GA, 31401, AbbyForan@icotdls.com
- Martin Chumley, Owner, (918) 664-8700, 8703 E 21st Street, Tulsa, OK, Martinchumley@gmail.com
Timeline
Member Service Representative
Mutual Of Omaha
11.2022 - 01.2025
Senior Benefits Consultant
Go health
08.2021 - 10.2022
Account Resolution Specialist
Alltran education
04.2018 - 03.2020
Life Insurance Agent
Lincoln heritage
06.2017 - 03.2018
Bachelor of Business Administration -
langston university
High School Diploma -
Will Rogers high School
Similar Profiles
Tyree HarborTyree Harbor
Senior Benefit Specialist at Mutual Of OmahaSenior Benefit Specialist at Mutual Of Omaha
LACAJMINE MCKINZIELACAJMINE MCKINZIE
Customer Care Analyst at Mutual Of OmahaCustomer Care Analyst at Mutual Of Omaha
Shadrea SistrunkShadrea Sistrunk
Senior Customer Service Analyst at Mutual Of OmahaSenior Customer Service Analyst at Mutual Of Omaha
DENNIS LEES JRDENNIS LEES JR
Producing Sales Manager at Mutual Of Omaha Mortgage, IncProducing Sales Manager at Mutual Of Omaha Mortgage, Inc
Amy SmithAmy Smith
Substitute School Nurse at Union Public SchoolsSubstitute School Nurse at Union Public Schools