Millie Henry
Cincinnati,OH
Summary
Fraud Investigations and Claims Specialist capable of handling basic and complex Claims with accuracy and efficiency. Good communication, organizational and problem-solving abilities. Seeking a growth-oriented position . Experienced Fraud Specialists and Claims with over 7 years of experience in Barclay. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Fraud Specialist
Barclaycard US
06.2016 - 07.2024
- Investigated cases of insurance and credit card fraud, which involved upwards of 45k per case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Skilled in multiple swim lane as Account Takeover Fraud App Balance Transfers Convenience Check Representment
Fraud Analyst
Macy's Credit & Customer Service Center
07.2015 - 06.2016
- Contacted customers directly to notify them of fraudulent activity and minimize impact.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Processed and logged accurate and detailed incident reports.
- Multi-task Back office ,Email ,Citrix ,Phones Lexis Nexis ,etc.
- Meet and Exceeded Service and Quality standards every period.
Environmental Service
Triple Creek Retirement Community
12.2014 - 12.2015
- Providing great customer service to all resident in assistant living ,long term and Villa's.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Stocked bathrooms with toilet paper, towels, and toiletries.
- Managed laundry, including sorting, washing, drying, and ironing.
- Swept, mopped, and vacuumed floors in 28 rooms.
- Safely used chemical cleaning materials.
- Collaborated with maintenance and housekeeping to provide a safe environment.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
General Manager
Advance Auto Parts
09.2010 - 09.2014
- Maintained comprehensive knowledge of Commercial and DYI Auto Parts to better serve customers and meet demanding sales objectives.
- Cultivated and strengthened lasting client relationships.
- Delivered customized and effective solutions to clients that met unique demands. making a personnel shopping experience.
- Hired and trained 12 of staff.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Set project timeline and kept teams on task to complete milestones according to schedule.
- Maintained project quality with a hands-on management style.
- Multi-task Scheduling ,Training ,Sales, phone ,email ,On-line Sales,etc
Education
High School Diploma -
Bracken County High School
Brooksville, KY1980
Nursing Technician
Maysville Community and Technical College
Maysville, KY1983
Skills
- Transactional Fraud 1&2
- Fraud App
- Convenience Check Balance Transfers
- Representment
- 4bsa
- Dispute Resolution
- Types of fraud
- Problem-Solving
- Fraud detection
- Procedure review
- Organization and Time Management
- Regulatory knowledge
- AML Compliance
- Transaction review
- Telephone and email etiquette
- Effective Communication
- Transaction monitoring
Timeline
Fraud Specialist
Barclaycard US
06.2016 - 07.2024
Fraud Analyst
Macy's Credit & Customer Service Center
07.2015 - 06.2016
Environmental Service
Triple Creek Retirement Community
12.2014 - 12.2015
General Manager
Advance Auto Parts
09.2010 - 09.2014
High School Diploma -
Bracken County High School
Nursing Technician
Maysville Community and Technical College
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