Mildred Lang
Customer service representative
McDonough,GA
Summary
Professional customer service representative with over 6 years of experience managing daily administrative support tasks and operations in call center industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
16
16
years of professional experience
Work History
Secretary
Henry County Public Schools
02.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Medical Transportation Coordinator
Modivcare
03.2021 - 09.2022
- Answer incoming calls, making outbound calls to healthcare members
- Schedule reservations
- Contact medical transportation providers.
Service Delivery Consultant
Chime Solutions-Kaiser Permanente
09.2017 - 09.2019
- Schedule and manage appointments for Kaiser members
- Send messages to primary care physicians
- Transfers members to advice nurses or specialty line
- Assist with all tasks and projects as requested, to ensure customer service compliance.
Secretary
Clayton County Public Schools - Jonesboro, GA
11.2007 - 08.2017
- Answered and routed phone calls
- Checked students in and out of school
- Created and filed documents to assist with Clayton County Board regulations
- Monitored and reported attendance matters, to ensure county rules were followed.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Medical Office Expert -
MedTech Institute - Morrow, GA
01.2011
Skills
- Microsoft
- Excel
- Windows
- Outlook
- Customer Service
- Office Administration
- Communication
- Empathy
- Time Management
- Stress Management
- Active Listening
- Communication
Timeline
Secretary
Henry County Public Schools
02.2023 - Current
Medical Transportation Coordinator
Modivcare
03.2021 - 09.2022
Service Delivery Consultant
Chime Solutions-Kaiser Permanente
09.2017 - 09.2019
Secretary
Clayton County Public Schools - Jonesboro, GA
11.2007 - 08.2017
Medical Office Expert -
MedTech Institute - Morrow, GA
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