Tonya Mendoza
Dalhart,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning .
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Secretary
West Texas Gas
Dalhart, Texas
02.2024 - 05.2026
- Maintained organized filing system for company documents and records.
- Handled incoming calls and directed inquiries to appropriate departments.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors and directed to appropriate location or person.
- Sent and distributed mail and parcels.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Handled confidential documents with discretion.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
Receptionist
Physical Therapy Office
Dalhart, Tx
03.2020 - 10.2021
- Greeted patients warmly upon arrival, ensuring a welcoming environment.
- Answered phone calls promptly, addressing patient inquiries and concerns.
- Assisted with patient check-in procedures, verifying insurance information accurately.
- Coordinated communication between therapists and patients seamlessly throughout visits.
- Maintained a clean and organized reception area to enhance patient experience.
- Processed patient billing and payments accurately, ensuring smooth transactions.
- Supported administrative tasks, including filing and data entry for patient records.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed company database and ensured the accuracy of contact information.
Secretary
Hydro Resources
Dalhart, Tx
09.2017 - 07.2021
- Maintained organized filing system for company documents and records.
- Processed invoices and managed office supply inventory efficiently.
- Assisted with accounts receivable and accounts payable functions.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Handled confidential documents with discretion.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
GED
Dalhart, TxDalhart High School
Dalhart, TxSkills
- Problem solving
- Communication skills
- Customer consulting
- Valid Driver's license
- Work order prioritization
- Teamwork and coordination
- Customer service
- Courteous and professional
- Work order management
- Record keeping
- Microsoft Word
- Invoice processing
- Documentation and recordkeeping
- Phone call answering
- Insurance processing
- Insurance eligibility verification
- Billing and coding
- Customer relations
- Mail management
- Microsoft
- Effective communication
- Data entry
- Microsoft Office
- Documentation management
- Inventory management
References
References available upon request.
Timeline
Secretary
West Texas Gas
02.2024 - 05.2026
Receptionist
Physical Therapy Office
03.2020 - 10.2021
Secretary
Hydro Resources
09.2017 - 07.2021
GED
Dalhart High School