ASHLEIGH JACKET
CORTEZ,US
Summary
Detail-oriented professional with significant experience in customer service and office management. Streamlined scheduling and document organization to improve operational efficiency and client relationships. Managed executive schedules and optimized office workflows, enhancing team collaboration and fostering positive client interactions.
Overview
11
11
years of professional experience
Work History
Secretary
Cortez Country Living eXp Realty LLC
Cortez, CO
04.2025 - Current
- Coordinated scheduling and calendar management for department executives to optimize time and meeting efficiency.
- Prepared and organized meeting documents for potential clients to support effective presentations and communication.
- Handled incoming communications, including calls and emails, efficiently.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained office supplies and managed inventory to ensure uninterrupted office operations.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Collaborated with colleagues to enhance office workflow and communication.
- Supported team listings and data compilation tasks.
- Supported team projects through research and data compilation tasks.
- Developed filing systems to streamline document retrieval processes.
YOUTH ACTIVITIES LEADER
Pinon Project
Cortez, US
10.2023 - 02.2025
- Experienced Youth Program Leader for an afterschool program. This position entailed child care, transporting participants, multitasking, and developed relationships with the community, participants and their families.
- Supervised participants ranging from 5 to 13 years old
- Managed communication app to enhance participant engagement and foster community connections.
- Processed enrollment of new participants into the program to expand outreach.
- Addressed parent concerns, provided tailored solutions, and ensured follow-up for continuous support.
- Ordered program food and made food menu weekly
- Made program curriculum weekly
- Completed many training courses provided
- Managed weekly food productions, cold/dry storage temp logs, participant snack logs and attendance
- Performed cleaning and maintenance of the youth facility and program vehicles to ensure a safe environment.
- Prepared and submitted monthly reports to board, highlighting program progress and areas for improvement.
CUSTOMER SERVICE REPRESENTATIVE
Osprey Packs
Cortez, US
10.2018 - 07.2023
- Responded to customer inquiries via phone, providing assistance and resolving issues promptly.
- Engaged customers to facilitate sales and effectively promote products, contributing to overall customer satisfaction.
- Handle customer complaints, provide solutions, and follow up
- Maintained compliance with established guidelines and policies in daily operations.
- Executed tasks efficiently while balancing multiple priorities and responsibilities.
- Processing orders and transactions
- Collecting and analyzing customer feedback
ER UNIT SECRETARY
Southwest Memorial Hospital
Cortez, US
04.2018 - 09.2018
- Operated efficiently in high-pressure environment, demonstrating strong computer skills, multi-tasking, effective phone communication, and organizational abilities.
- Delivered customer service support, addressing patient inquiries and concerns to enhance satisfaction.
- Protected patient privacy and confidentiality.
- Coordinated communication with other establishments through incoming and outgoing calls, ensuring timely information exchange.
- Handled patient paperwork
- Managed faxing and emailing tasks
- Processed lab workups efficiently
- Worked with Microsoft Word, Excel, and Windows
- Arranged transports by ground or air
OUTPATIENT ER CODER (STUDENT INTERN)
Southwest Memorial Hospital
Cortez, US
11.2017 - 03.2018
- Applied classroom knowledge in coding practices, receiving positive feedback from mentors while coding outpatient and inpatient files.
- Applied knowledge of anatomy and medical terminology to enhance communication with healthcare professionals.
- Learned how to code: ER Department, OB/Med Surg/ICU, Wound Care, and Dietary
- Acquired knowledge of ICD-10 codes and procedures to ensure compliance in billing practices.
- Assigned and sequenced codes for services rendered
- Coordinated with billing department to ensure timely submission of all bills.
- Communicated with physicians and healthcare providers to clarify treatment details for accurate coding.
- Needed computer knowledge with Excel, PowerPoint, and Word Document. Also, knowledge with anatomy, medical terminology, and ICD-10 books.
HOUSEKEEPING
Southwest Memorial Hospital
Cortez, US
10.2015 - 12.2017
- Managed multiple tasks efficiently in high-paced environment. Honest and hardworking individual who is looking to work long term in the medical environment. Friendly and handle a wide range of personalities due to interaction with patients and visitors.
- Thoroughly cleaned rooms, bathrooms, and offices
- Deep cleaned all different departments
- Handled biohazard waste, trash, and dirty laundry to ensure cleanliness and safety.
- Maintained adequate supply of laundry items to support operational efficiency.
- Restocked supplies throughout the hospital
- Practiced infectious control
- Trained new employees
- Caught up on paperwork for EVS Department
- Ordered necessary supplies for departmental use
- Team player
Education
HIGH SCHOOL DIPLOMA -
Montezuma-Cortez High School
Cortez, CO05-2021
Skills
- Scheduling management
- Microsoft Office
- Communication
- Customer Service
- Multitasking
- Problem Solving
- Attention to detail
- Team collaboration
- Effective communication
- Time management
- Inventory management
- Event Coordination
- Leadership
- Team management
- Relationship management
- Service management
- Employee training
- Conflict resolution
- Facility Management
- Event Planning
- Sales generation
- TouchPoint
- NAV
- SharePoint
- Team leadership
- Effective communication
- Dining room monitoring
- Guest service
- Staff motivation
- Program Management
- Problem solving
- Organization
- Facility Management
- Service management
Hobbies and Interests
- Hiking
- Biking
- Camping
- Sports
- Just being outdoors
Additional Information - Community Involvement
- Alumni of the Leadership of Montezuma
- Head JV Softball Coach for local High School
- Summer softball/baseball teams coach in Cortez and Dolores
- Volunteer work with backpack stuffing for children in need
- Food bank volunteer
- School fundraisers and functions volunteer
Timeline
Secretary
Cortez Country Living eXp Realty LLC
04.2025 - Current
YOUTH ACTIVITIES LEADER
Pinon Project
10.2023 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Osprey Packs
10.2018 - 07.2023
ER UNIT SECRETARY
Southwest Memorial Hospital
04.2018 - 09.2018
OUTPATIENT ER CODER (STUDENT INTERN)
Southwest Memorial Hospital
11.2017 - 03.2018
HOUSEKEEPING
Southwest Memorial Hospital
10.2015 - 12.2017
HIGH SCHOOL DIPLOMA -
Montezuma-Cortez High School