MILDRED MALUNGA
Harare
Summary
Results-driven Insurance Manager with a proven track record of delivering high productivity and efficient task completion. Specialize in risk management, policy development, and client relations. Excel in leadership, communication, and problem-solving to drive team success and exceed goals.
Overview
7
7
years of professional experience
Work History
Regional Insurance Manger
Econet Life
Gweru
02.2024 - Current
- Managed the claims process, including reviewing, negotiating and settling claims.
- Assisted in developing strategies for managing catastrophic losses through reinsurance programs.
- Developed and implemented a comprehensive insurance program to minimize risk exposures.
- Researched current market conditions in order to determine appropriate pricing structures for new products being offered by the company.
- Monitored industry trends related to insurance products and services, providing feedback on new opportunities or threats.
- Created reports for senior management on the performance of the insurance portfolio.
- Investigated cases involving potential fraud or misrepresentation by customers when filing claims.
- Analyzed existing policies and coverage levels to ensure compliance with changing regulations.
- Responded promptly to inquiries from regulatory authorities regarding policy changes or other matters pertaining to compliance requirements.
- Communicated with stockholders or other investors to provide information or raise capital.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Regional Account Executive
EcoCash Holdings
Harare
05.2020 - Current
- Conducted research and analyzed customer feedback to identify areas for improvement.
- Analyzed data related to the customer journey, including behavior and engagement metrics, to identify trends and opportunities for enhancement.
- Monitored customer satisfaction using key performance indicators such as Net Promoter Score and Customer Satisfaction Score.
- Led and reviewed processes and projects to ensure a client-centric approach.
Customer Experience Technician
EcoCash Holdings
Harare
04.2018 - 04.2020
- Provided training and ongoing coaching to employees on best practices for delivering exceptional customer service.
- Resolved escalated customer complaints or issues to ensure swift resolution and maintain high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure a consistent and positive customer experience across all channels.
Education
Post Graduate Diploma in Professional Marketing - Professional Marketing
The Chartered Institute of Marketing (CIM)
London, UKHonors Degree - English and Communication
Midlands State University
Gweru, ZimbabweMasters - Strategic Management and Corporate Governance
Midlands State University
Harare, ZimbabweDiploma - Professional Marketing
The Chartered Institute of Marketing (CIM)
London, UKSkills
- Market research
- Claims management
- Risk assessment
- Fraud investigation
- Insurance portfolio analysis
- Regulatory compliance
- Data analysis
- Employee training
- Cross-functional collaboration
- Project management
- Customer relationship management
- Client needs assessment
- Reinsurance strategy
- Problem solving
- Risk management solutions
References
- Lazarus, Mafunhiya, Sales and Marketing Manager, 0772994613, Black Box
- Simba, Ndoro, Customer Experience Manager, 0774222802, EcoCash Holdings
- Gilbert Mwanza Individual Life Head, 0774222346, Econet Life
Hobbies and Interests
Volleyball, Reading, Travelling, Social media
Timeline
Regional Insurance Manger
Econet Life
02.2024 - Current
Regional Account Executive
EcoCash Holdings
05.2020 - Current
Customer Experience Technician
EcoCash Holdings
04.2018 - 04.2020
Post Graduate Diploma in Professional Marketing - Professional Marketing
The Chartered Institute of Marketing (CIM)
Honors Degree - English and Communication
Midlands State University
Masters - Strategic Management and Corporate Governance
Midlands State University
Diploma - Professional Marketing
The Chartered Institute of Marketing (CIM)
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