Mildred Ratzloff
Redding,CA
Summary
Dynamic leader with extensive experience in crisis counseling, case management, and strategic planning. Skilled in public speaking and relationship building.
Documented strengths in building and maintaining relationships with diverse cultural and multi-generations in dynamic, fast-paced settings.
Life long learner willing to incorporate new knowledge and strategies to enhance client successful treatment.
Overview
2015
2015
years of professional experience
Work History
Director
Pregnancy Center for Southwest Arkansas
Arkedelphia, AR
2018 - 2019
- Counseled crisis pregnancy clients
- Directed case management
- Public speaker at churches and in the community
- Implemented strategic outreach programs to enhance community engagement.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Led team training sessions to improve service delivery and program effectiveness.
Director
Fresh Start Pregnancy Care Center
Mena, AR
2016 - 2017
- Counseled crisis pregnancy clients
- Directed case management
- Public speaker in churches and in the community
- Analyzed client feedback to refine services and improve user experience.
- Fostered partnerships with local organizations to expand service offerings and reach underserved populations.
Development/CEO/President, Board of Directors
Lighthouse Community Center
Crescent City, CA
10.2006 - 10.2014
- Developed a multi-cultural, multi-generational wrap-around resource center
- Counseled clients, community service workers, and staff.
- Developed case management forms and system.
- Fostered culture of continuous improvement, accountability, encouragement, and rewarding exceptional performance.
- Established and maintained strong relationships with clients, staff, and strategic partners.
- Represented organization at conferences and events.
- Mentored staff in a positive work culture, promoting professional development and enhancing team performance.
- Evaluated program effectiveness through data analysis, driving continued improved efficiency.
Education
Master of Arts - Psychology
Simpson University
Redding, CA01-2026
Master of Arts - Education
Simpson University
Redding, CA08-2025
Skills
- Experienced in Multi-cultural
- Experienced in Multi-generational
- Case management for clients
- Crisis management support
- Developed case management system
- Pubic speaker
- Organization skills
- Established a culture of support
Languages
Spanish
Professional Working
RESEARCH
"Relationship of Co-curricular Activities and Classroom Performance "
Attachment Disorder
Childhood Trauma/ Ritual Abuse
Post-Traumatic Stress Disorder
Timeline
Development/CEO/President, Board of Directors
Lighthouse Community Center
10.2006 - 10.2014
Director
Pregnancy Center for Southwest Arkansas
2018 - 2019
Director
Fresh Start Pregnancy Care Center
2016 - 2017
Master of Arts - Psychology
Simpson University
Master of Arts - Education
Simpson University