Mildred Tejada
Brooklyn
Summary
Trustworthy and dedicated customer service representative 10+ years of experience serving customers. Talented at handling customer complaints and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Shop Fair Supermarket
11.2017 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Front Desk Receptionist
Florin Schiopu DDS
02.2017 - 10.2017
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Customer Service Cashier
Food Bazaar Supermarket
01.2011 - 01.2017
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
Liceo Tecnico Canada
Santiago, Dominican Republic06.2007
Skills
- Reliability and punctuality
- Customer Service
- Merchandise Restocking
- Product Merchandising
- Customer Inquiries
- Attention to detail
- Conflict resolution
- Teamwork and collaboration
- Customer focus
- Computer literacy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Shop Fair Supermarket
11.2017 - Current
Front Desk Receptionist
Florin Schiopu DDS
02.2017 - 10.2017
Customer Service Cashier
Food Bazaar Supermarket
01.2011 - 01.2017
High School Diploma -
Liceo Tecnico Canada
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