Mileika Powell
Copperas Cove
Summary
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Processor
Progressive Casualty Insurance Company
12.2021 - Current
- Entered data into computer tracking with utmost accuracy and adhere to established procedures
- Filed paperwork according to organizational guidelines, ensuring proper documentation and record-keeping
- Managed daily sorting of 100 emails and faxes, directing attachments to the appropriate department
- Collaborate with peers and management to optimize data entry processed and enhance overall operations
Customer Care Specialist
Progressive Casualty Insurance Company
10.2019 - 12.2021
- Resolved customer service and billing issues, including coverage, refunds, and adjustments
- Effectively escalated unsolved customer grievances to designated departments for further investigations
- Built and maintained strong customer relationships through timely responses and exceptional service
- Implemented proactive customer service strategies resulting in a 20% reduction in customer complaints
Receptionist
Texas Star Smiles
05.2017 - 10.2019
- Answered phones, provided information to callers, took messages, and transferred calls to appropriate individuals
- Liaised between dentists, hygienists, and patients, ensuring effective communication and scheduling
- Discussed treatment plans with patients and scheduled appointments accordingly
- Exhibited a positive work ethic and collaborated effectively with office staff
Receptionist
A1 Dental
06.2016 - 05.2017
- Greeted visitors professionally and provided friendly, knowledgeable assistance
- Verified insurance information, collected co-pays, and communicated financial obligations to patients
- Managed provider charges and entered information into billing software, as well as confirmed appointments
- Utilized networking, brochures/ads, and multiple listing services for effective marketing
Customer Care Specialist
GC Services Ltd
12.2012 - 06.2016
- Addressed customer complaints promptly and resolved issues to ensure satisfaction
- Provided information about products or services, processed orders, and canceled accounts
- Cultivated a positive work environment and encouraged effective collaboration among employees
- Maintained comprehensive records of customer interactions, transactions, and inquiries
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT03-2025
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
Certification
- Foundations Of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting it all Together
- Project Execution: Running the Project
- Agile Project Management
- Capstone: Applying Project Management in The Real World
Languages
Spanish
Full Professional
Timeline
Processor
Progressive Casualty Insurance Company
12.2021 - Current
Customer Care Specialist
Progressive Casualty Insurance Company
10.2019 - 12.2021
Receptionist
Texas Star Smiles
05.2017 - 10.2019
Receptionist
A1 Dental
06.2016 - 05.2017
Customer Care Specialist
GC Services Ltd
12.2012 - 06.2016
Bachelor of Science - Business Management
Western Governors University
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