Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milek Michaux

Brownstown ,MI

Summary

Proven track record in enhancing operational efficiency and customer satisfaction across diverse roles, from Transport Driver at TLC Staffing to Building at IFCO Pallets. Excelled in maintaining safety and securing loads, alongside exceptional customer relations skills. Achieved significant improvements in project delivery and quality control, demonstrating strong leadership and vehicle maintenance expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Transport Driver

TLC Staffing
03.2024 - 07.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Navigated challenging road conditions to deliver goods securely in various weather situations.
  • Maintained a clean driving record, adhering to all traffic laws and safety regulations.

Wing Walker

Airport
02.2022 - 02.2024

Bring in the airplane make sure the environment is safe for landing check all part of the plane to make sure the flight safe for flying.

Use proper PPE equipment like gloves eyewear boots

Customer Service Representative

Blue Cross Blue Shield
09.2018 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Package Handler

FedEx
03.2016 - 08.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Building

IFCO Pallets
01.2014 - 12.2017
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
  • Used personal expertise and craftsmanship to complete residential and commercial renovations.
  • Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
  • Developed detailed construction plans and organized required materials to maintain productivity.
  • Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
  • Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
  • Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
  • Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
  • Coordinated subcontractors to complete work within quality and timeframe targets.
  • Increased team productivity by providing ongoing training and support, fostering a positive work environment that encouraged growth.
  • Improved workplace safety by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Optimized resource allocation for various projects, ensuring cost-effectiveness while maintaining quality standards.
  • Ensured all necessary permits were obtained prior to starting work on each project in adherence to building codes and regulations.
  • Ensured compliance with all building codes and regulations, avoiding legal issues and fines.
  • Facilitated seamless coordination between architects, engineers, and construction teams to avoid project delays.

Education

Jefferson Adult Education Division
Ferndale, Mi
05.2013

Skills

  • Vehicle Inspection
  • Inspections
  • Customer Relations
  • Schedule Maintenance
  • Maintaining safety
  • Vehicle Maintenance
  • Securing loads
  • Load security
  • Defensive Driving
  • Safe Driving Practices

Certification

I have my class A CDL and chauffeur license

Timeline

Transport Driver

TLC Staffing
03.2024 - 07.2024

Wing Walker

Airport
02.2022 - 02.2024

Customer Service Representative

Blue Cross Blue Shield
09.2018 - 08.2021

Package Handler

FedEx
03.2016 - 08.2018

Building

IFCO Pallets
01.2014 - 12.2017

Jefferson Adult Education Division
Milek Michaux