Milena Aleman
Miami
Summary
Diligent Front Desk Receptionist with extensive experience in delivering top-notch residential services and maintaining smooth front desk operations. Known for strong attention to detail and commitment to ensuring pleasant guest experience. Collaborative team player who adapts to changing needs and consistently achieves positive outcomes. Proven to maintain accurate records and ensuring data integrity. Proficient in managing reservations, handling guest inquiries, and resolving issues promptly.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Brickell Biscayne Condominium
Miami, FL
11.2025 - Current
- Manage front desk operations in a high-traffic residential building, ensuring security and smooth daily functions
- Monitor and respond to incidents, completing detailed incident reports as needed
- Check in and check out guests, maintaining accurate visitor records
- Oversee building security by reviewing and monitoring camera footage when necessary
- Assist residents, realtors, and prospective tenants with information and service requests
- Coordinate and log deliveries (Amazon, UPS, USPS, food services) using concierge management systems
- Maintain organized digital records, including package logs and shift reports
- Communicate effectively with residents and staff to ensure a safe and professional environment
Lead Patient Coordinator
Xiluet Plastic Surgery
Miami, FL
03.2024 - 10.2025
- Coordinated patient scheduling to optimize clinic flow and enhance patient experience.
- Managed 100-200 incoming calls per day
- Managed pre-operative consultations, ensuring comprehensive understanding of procedures and expectations.
- Streamlined communication between patients and medical staff, improving information exchange and response times.
- Developed training materials for new team members, fostering consistency in patient interaction protocols.
- Oversaw inventory management for surgical supplies, ensuring availability for scheduled procedures without delays.
- Collaborated with marketing team to enhance patient outreach strategies, increasing appointment bookings significantly.
- Contributed to business growth by promoting available services to current patients while also engaging in community outreach to attract new clientele.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Criminal Defense Relations Associate
Alex Hanna Law
Miami, FL
05.2022 - 02.2024
- Conducted legal research to support case preparation and client inquiries.
- Drafted legal documents, including motions and pleadings, ensuring compliance with relevant regulations.
- Managed client communications, providing updates on case progress and addressing inquiries promptly.
- Collaborated with attorneys to strategize case approaches based on research findings and legal precedents.
- Organized case files and maintained accurate records in accordance with firm policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Barista Shift Supervisor
Starbucks, LLC
Miami, FL
06.2021 - 04.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Education
Bachelor of Science - Criminal Justice
FIU
Miami, FL05-2027
Skills
- Managing Client Relations
- Customer Engagement
- Customer-focused upselling approach
- Achievement in operational goals
- Scheduling Coordination
- Performance Assessments
- Effective telephone communication
Timeline
Front Desk Receptionist
Brickell Biscayne Condominium
11.2025 - Current
Lead Patient Coordinator
Xiluet Plastic Surgery
03.2024 - 10.2025
Criminal Defense Relations Associate
Alex Hanna Law
05.2022 - 02.2024
Barista Shift Supervisor
Starbucks, LLC
06.2021 - 04.2022
Bachelor of Science - Criminal Justice
FIU