Milena Buonanoce
Costa Mesa,CA
Summary
Customer-focused professional with experience in client coordination, communication, and support. Proven ability to manage client needs, coordinate schedules, and maintain clear lines of communication. Highly organized and proficient at managing multiple tasks simultaneously, with a commitment to delivering outstanding service and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Speech Language Pathologist Assistant
The Stepping Stones Group, LLC
Tustin, CA
10.2023 - 09.2024
- Provided client-focused support under the guidance of the Speech-Language Pathologist, ensuring effective communication addressing individual needs.
- Maintained clear and regular communication with clients (student and parents) regarding therapy goals, progress, and concerns.
- Coordinated with staff to schedule therapy sessions and track client progress, ensuring a seamless workflow.
- Supported data management and reporting, ensuring accurate and up-to-date client records.
Lead Server
Mazara Trattoria
Huntington Beach, CA
12.2013 - 04.2024
- Managed client service operations, including payroll and scheduling for a team of servers.
- Acted as a point of contact between clients, servers, and kitchen staff to ensure all customer needs were met promptly and professionally.
- Coordinated and supervised events, managing client expectations and ensuring satisfaction from initial inquiry to event completion.
- Enhanced client experiences by offering personalized service and resolving issues in a timely manner.
Speech Language Pathologist Assistant-Intern
Avid Speech Therapy
Fountain Valley, CA
09.2022 - 12.2022
- Assisted in the development of client-focused therapy plans, ensuring clear communication of goals and progress.
- Observed and supported client interactions, providing administrative assistance to the Speech-Language Pathologist.
- Managed client records and ensured timely documentation of therapy data.
Volunteer
International Volunteer HQ
Rome, Italy
03.2019 - 04.2019
- Led group conversations and facilitated communication between clients with varying abilities, ensuring a positive and supportive environment.
- Developed and implemented client-focused activities, fostering engagement and communication.
- Assisted in organizing daily activities for the clients.
Volunteer
Providence Speech & Hearing Center
Fountain Valley, CA
09.2018 - 02.2019
- Assisted in organizing activities for children, helping to facilitate smooth and efficient therapy sessions.
- Supported client communication by encouraging social interaction and engagement during group activities.
- Worked alongside therapists and families to ensure that each child's needs were met.
Volunteer/English Instructor
International Volunteer HQ
Chang Rai, Thailand
12.2017 - 01.2018
- Coordinated lesson plans and provided support to local teachers, ensuring a seamless flow of activities and communication with students.
- Developed and managed activities for children, ensuring each student's needs were met through individualized attention.
- Acted as a liaison between local staff and students, ensuring smooth communication and a positive experience for all parties.
Education
Speech Language Pathologist Assistant License -
Loma Linda University
Loma Linda, CA12-2022
Speech, Language, And Hearing Sciences
San Diego State University
San Diego, CA05-2018
Skills
- Client Relations and Communication
- Scheduling and Coordination
- Conflict Resolution
- Organizational Skills
- Data Management and Reporting
- Event Planning and Coordination
Timeline
Speech Language Pathologist Assistant
The Stepping Stones Group, LLC
10.2023 - 09.2024
Speech Language Pathologist Assistant-Intern
Avid Speech Therapy
09.2022 - 12.2022
Volunteer
International Volunteer HQ
03.2019 - 04.2019
Volunteer
Providence Speech & Hearing Center
09.2018 - 02.2019
Volunteer/English Instructor
International Volunteer HQ
12.2017 - 01.2018
Lead Server
Mazara Trattoria
12.2013 - 04.2024
Speech Language Pathologist Assistant License -
Loma Linda University
Speech, Language, And Hearing Sciences
San Diego State University
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