Milena Da Fonseca
San Francisco,CA
Summary
Professional with experience in guest services and sales, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction. I am always eager to learn and help as much as I can!
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Hotel Triton
San Francisco, CA
06.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Sales Advisor
Gucci
San Francisco, CA
08.2022 - 04.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Education
Associate of Science - Business Administration And Management
City College of San Francisco
San Francisco, CA05-2026
High School Diploma -
Independence High School
San Francisco, CA12-2022
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Guest inquiry resolution
- Patience and composure
- Hospitality services
- Cleaning and sanitizing
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Guest Service Agent
Hotel Triton
06.2024 - Current
Sales Advisor
Gucci
08.2022 - 04.2024
Associate of Science - Business Administration And Management
City College of San Francisco
High School Diploma -
Independence High School