Milena Da Fonseca
San Francisco,United States
Summary
Dedicated to providing memorable experiences to build loyal customer base. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
2
2
years of professional experience
Work History
Barista
Little Green Cyclo
01.2023 - Current
- Serving specialty Vietnamese coffee and seasonal offerings with all organic ingredients.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepping food and drinks for catering events on the food truck.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
Shift Manager
Joe & The Juice, San Francisco International airport, Barista
03.2022 - 03.2023
- Delegating tasks to team members and resolving problems that occur on their shift.
- Monitor food preparation to ensure orders are completed quickly and no product is waste.
- Making coffee, juices, and sandwiches on every shift to ensure customer satisfaction.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Regal Cinemas, Stonestown Galleria
05.2021 - 06.2022
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and coupons
- Operating, preparing and cleaning of all concession related equipment
- Complying with all local, state and federal food safety laws
- Making sure all supplies are organized and stocked
- Responsible for keeping all areas cleaned
- Responsible for deep cleaning of machines such as deep fryer, ovens, and popcorn machines
- Mopping, sweeping and scrubbing floors regularly
- Making sure guests are taken care and giving them the best customer service.
Education
Graduate - undefined
Independence High School
12.2022
Skills
- Fast Learner
- Exceptional customer service
- Active listening
- Food Safety and Hygiene
- Cash Register Operation
- Opening and Closing Coordination
- Team Player
- Foam art
- Counter Restocking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Little Green Cyclo
01.2023 - Current
Shift Manager
Joe & The Juice, San Francisco International airport, Barista
03.2022 - 03.2023
Regal Cinemas, Stonestown Galleria
05.2021 - 06.2022
Graduate - undefined
Independence High School
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