Milena Daum
New Cumberland,PA
Summary
Accomplished Senior Patient Care Technician and Pharmacy Technician at UPMC and CVS, enhancing patient care and pharmacy operations. Skilled in vital signs monitoring and HIPAA compliance, demonstrating adaptability and a commitment to excellence. Improved patient satisfaction and pharmacy efficiency through innovative practices and exceptional teamwork.
Overview
4
4
years of professional experience
Work History
Senior Patient Care Technician
UPMC
09.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed EKGs and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Pharmacy Technician
CVS
04.2020 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Associate of Science - Nursing
Harrisburg Area Community College
Harrisburg, PA05.2025
Skills
Vital signs monitoring
Patient Observation
Blood Glucose Testing
Infection control standards
Catheter Care
ADL support
Adaptable
Emergency Response
Clinical Training
CPR Certification
HIPAA Compliance
Basic Life Support
Room Cleaning and Restocking
Transporting patients
Heavy Lifting
Timeline
Senior Patient Care Technician
UPMC
09.2021 - Current
Pharmacy Technician
CVS
04.2020 - 09.2021
Associate of Science - Nursing
Harrisburg Area Community College