Milena Guerra
The Bronx,NY
Summary
Proven team player and adept in money handling, I enhanced customer satisfaction at Produbanco by streamlining transaction processes, significantly reducing wait times. My background in hospitality and cleaning, honed at Lake Powell Marine, underscores my commitment to excellence and efficiency, showcasing my ability to meet and exceed employer expectations with my problem-solving and customer service skills.
Overview
5
5
years of professional experience
Work History
Housekeeper
Lake Powell Marine
02.2024 - 05.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Restaurant Hostess
Oro Verde Hotel
08.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bank Teller
Produbanco
08.2019 - 03.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelor of Business Administration - Hospitality Administration And Management
International University of Ecuador
Guayaquil, Ecuador04.2024
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Money Handling
- Problem-Solving
- Hospitality services
Languages
Spanish
Native or Bilingual
English
Professional Working
Additional Information
Age: 24 years old
Timeline
Housekeeper
Lake Powell Marine
02.2024 - 05.2024
Restaurant Hostess
Oro Verde Hotel
08.2022 - 08.2023
Bank Teller
Produbanco
08.2019 - 03.2023
Bachelor of Business Administration - Hospitality Administration And Management
International University of Ecuador
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