Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milena Kopec

Northlake,IL

Summary

I have 4 years of customer service experience, and experienced with team supervision, staff training, and operational efficiency. I am a detail oriented fast learner and enjoy working in a fast-paced environment, where I am able to learn new skills, multi-task efficiently, and meet new people daily. I can always remain calm when working in a stressful and fast-paced environment.

Overview

3
3
years of professional experience

Work History

Shift Leader

Wonderverse
11.2023 - Current
  • Supervised daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained new staff on operational procedures and safety protocols, enhancing team performance.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cluemaster

Escape The Room
11.2022 - 09.2023
  • Worked effectively in fast-paced environments.
  • Processed customer transactions accurately and efficiently using POS systems.
  • Effectively ran and reset escape rooms.
  • Put groups in and took groups out of escape rooms.
  • Successfully answered phone calls and made bookings for guests.

Ice Cream Server

Haagen Dazs
08.2022 - 11.2022
  • Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
  • Provided exceptional customer service by efficiently serving ice cream and accommodating special requests.
  • Operated point-of-sale systems to accurately process transactions and handle cash register duties.

Concessions Worker

Franklin Park Ice Arena
03.2022 - 05.2022
  • Maintained cleanliness and organization of concession stands during events
  • Prepared and served food items according to health regulations
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.

Education

Certificate - Pharmacy

Triton College
River Grove, IL
12-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Training assistance

Timeline

Shift Leader

Wonderverse
11.2023 - Current

Cluemaster

Escape The Room
11.2022 - 09.2023

Ice Cream Server

Haagen Dazs
08.2022 - 11.2022

Concessions Worker

Franklin Park Ice Arena
03.2022 - 05.2022

Certificate - Pharmacy

Triton College

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