Milena Vega
Coral Springs,FL
Overview
1
1
Certification
3
3
years of professional experience
Work History
Quality Insurance Analyst
Summit Choice Agency
Boca Raton, FL
04.2026 - Current
- Perform compliance reviews and quality assurance checks for Medicare enrollments and policy documentation to ensure regulatory adherence and accuracy.
- Identified discrepancies, initiated corrective actions, and collaborated with operations and sales teams to resolve issues, mitigating compliance risk.
- Maintained audit-ready records, updated standard operating procedures, and recommended process improvements, enhancing accuracy and efficiency.
Insurance Broker
Elite Agency
Deerfield Beach, FL
07.2024 - 12.2025
- Conducted daily consultations with Medicare clients to assess insurance needs, delivering tailored health insurance solutions aligned with financial goals and risk tolerance while leveraging product knowledge to recommend suitable coverage options.
- Engaged in prospecting new clients through referrals, networking events, and digital marketing strategies, consistently meeting or exceeding monthly sales targets by converting leads into policyholders.
- Advised clients at Elite Agency on coverage options and policy selection.
- Compared insurance quotes from carriers for home, auto, and business lines.
- Prepared policy applications, endorsements, and renewal documents for client files.
Intern - Engineering
Priority 1 Computers
Coral Springs, FL
01.2024 - 02.2024
- Diagnosed and repaired hardware and software issues for desktops and laptops, restoring functionality through component replacement, OS imaging, and driver troubleshooting.
- Performed system upgrades and data backups, ensuring device reliability and minimizing downtime through preventive maintenance.
- Clearly communicated technical findings to clients and tracked service requests, facilitating timely resolutions.
Intern - Engineering
Sirius XM
Deerfield Beach, FL
06.2023 - 08.2023
- Developed and maintained 360L SiriusXM Android Automotive APK using Java, Kotlin, and C++, enhancing application performance and stability through new features, module refactoring, and cross-platform integration issue resolution.
- Collaborated with cross-functional engineers to troubleshoot complex problems and design solutions, documenting system architecture and implementation details to streamline onboarding process and minimize defects.
Education
Bachelor of Science - Engineering Technology
Embry-Riddle Aeronautical University
Daytona Beach, FL10-2027
Bachelor of Science - Interdisciplinary Studies
Embry-Riddle Aeronautical University
Daytona Beach, FL12-2026
Associate of Arts - Computer Engineering
Broward College
Davie, FL05-2024
Skills
- Business intelligence
- Insurance regulations
- Quality assurance
- Skilled in Python and C
- Claims analysis
- Documentation skills
Certification
- Florida 2-15 Health and Life and Annuity Agent
- Florida Department of Financial Services, G144465
- 2024-05
- FAA Pilot Certificate
- Federal Aviation Administration (FAA), 5066523
- 2024-09
- SOA Exam FM Financial Mathematics
- Society of Actuaries (SOA) | Scheduled: 2026-12
Timeline
Quality Insurance Analyst
Summit Choice Agency
04.2026 - Current
Insurance Broker
Elite Agency
07.2024 - 12.2025
Intern - Engineering
Priority 1 Computers
01.2024 - 02.2024
Intern - Engineering
Sirius XM
06.2023 - 08.2023
Bachelor of Science - Engineering Technology
Embry-Riddle Aeronautical University
Bachelor of Science - Interdisciplinary Studies
Embry-Riddle Aeronautical University
Associate of Arts - Computer Engineering
Broward College