Milenna Smith
Los Angeles,CA
Overview
13
13
years of professional experience
Work History
Insurance Agent/Customer Service Representative
Berm Insurance Agency
San Jose, CA
12.2012 - Current
- Sought new clients through networking and referrals to secure business growth.
- Ensured compliance with laws, regulations, and company policies during insurance sales.
- Provided information on plan coverage features, pricing, and availability to customers.
- Delivered service and maintenance for client policies while proposing upgrades.
- Processed payments and collected sensitive documents from current and former clients.
- Generated reports detailing sales activities and progress toward goals.
- Developed organizational systems to enhance traceability of records and reports.
- Answered an average of 65 incoming calls daily, resolving customer service and billing issues.
Sales Associate
Victoria's Secret & PINK
San Jose, CA
09.2012 - 11.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing, technology, and questions.
- Maintained a clean sales floor and fitting room for an organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed cashier duties such as accepting payments, returns, exchanges, and refunds per company policies.
- Informed customers of current promotions, exchange guidelines, and payment policies.
Education
Bachelor of Science - Sociology
Santa Clara University
Santa Clara, CA06-2016
Master of Social Work -
University of Southern California
Los Angeles, CASkills, Licenses, & Certifications
Bilingual/Native in Spanish
Property & Casualty Broker-Agent License, January 2019
Paralegal, ABA-approved Certificate of Achievement- Advanced, June 2019
Microsoft Office, Zoom, Google Meet, SPSS, Quomation, FSC Rater, Lexis Nexis, Westlaw, Salesforce
Timeline
Insurance Agent/Customer Service Representative
Berm Insurance Agency
12.2012 - Current
Sales Associate
Victoria's Secret & PINK
09.2012 - 11.2015
Bachelor of Science - Sociology
Santa Clara University
Master of Social Work -
University of Southern California
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