MILES BERNAL
MANAGER
Anaheim,USA
Summary
Dynamic professional with a robust background in team leadership, customer service, and strategic planning, consistently driving improvements in customer satisfaction and operational efficiency. Expertise in managing daily operations and implementing cost-effective measures that enhance profitability. Skilled in bar management, responsible alcohol service, and employee scheduling, with a focus on optimizing performance and elevating guest experiences in a Restaurant Bar Manager role. Committed to fostering a collaborative team environment that supports business growth and excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Restaurant Bar Manager
ANGELS STADIUM - LEXUS DIAMOND CLUB
Anaheim, CA
07.2023 - Current
- Managed front-of-house and back-of-house staff to ensure seamless workflow and maintain high standards of food service.
- Analyzed employee performance metrics and provided targeted feedback to optimize team efficiency and effectiveness.
- Crafted and implemented strategic promotional campaigns focused on driving customer engagement and boosting sales.
- Analyzed customer feedback and developed targeted strategies to improve satisfaction and foster loyalty, ultimately increasing revenue.
- Investigated and resolved customer issues swiftly, maintaining exceptional service standards throughout the process.
- Analyzed operational processes and instituted cost-saving initiatives to drive waste reduction and boost profitability.
- Oversaw daily operations of bar, ensuring exceptional service quality and customer satisfaction.
- Managed inventory levels, optimizing stock management and minimizing waste through efficient ordering processes.
- Ensured compliance with health and safety regulations, maintaining high standards for cleanliness and food safety practices.
Restaurant General Manager
NEWSROOM CAFE
Beverly Hills, CA
01.2011 - 07.2023
- Directed recruitment and training initiatives to enhance team performance while managing scheduling, payroll, and performance evaluations.
- Investigated and resolved customer issues swiftly, reinforcing commitment to outstanding service delivery.
- Spearheaded efforts to create an encouraging team atmosphere, promoting creativity and boosting productivity and morale.
- Managed restaurant functions to optimize menu planning, streamline inventory control, and implement cost-saving measures.
- Analyzed existing processes and established new operational guidelines to elevate customer service quality and streamline efficiency.
- Analyzed and maintained comprehensive budget plans for weekly, monthly, and annual financial performance of the restaurant.
- Monitored and enforced adherence to safety regulations, ensuring a secure workplace as per local health department guidelines.
- Conducted regular audits and assessments to guarantee compliance with food safety, sanitation, and labor management requirements.
- Acted as a key point of contact for customers, vendors, and employees, fostering relationships to maintain high levels of customer satisfaction.
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Managed staff recruitment, training, and performance evaluations to build a cohesive team.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Catering Manager/General Manager
TAGINE BEVERLY HILLS
Beverly Hills, CA
06.2009 - 01.2011
- Conducted feedback sessions with customers to evaluate perceptions of product quality and service delivery.
- Navigated unexpected challenges during events, maintaining operational continuity and participant satisfaction.
- Conducted regular inventory assessments of catering supplies and equipment, guaranteeing availability for scheduled events.
- Assessed employee performance to ensure optimal service delivery and customer satisfaction.
- Engaged with team members to validate menu options and execute necessary changes.
- Leveraged customer relationships and digital platforms to cultivate new business and expand market reach.
- Instructed new team members on proper catering methods and etiquette to ensure exceptional service delivery.
- Evaluated operational processes within catering business model to drive efficiency and effectiveness.
- Executed periodic facility inspections before events to ensure alignment with guest expectations and needs.
- Developed and maintained relationships with vendors to secure high-quality ingredients and services for events.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
Executive HR Consultant
MBI CONSULTING GROUP
Los Angeles, CA
09.2000 - 06.2009
- Formulated targeted talent acquisition strategies aimed at attracting top-tier culinary candidates in recruitment processes saving clients 40% in retained agency fees.
- Designed comprehensive talent acquisition strategies to attract top talent and streamline recruitment workflows.
- Managed execution of complex HR projects, fostering teamwork across various departments to meet organizational objectives.
- Designed and executed strategies focused on increasing employee engagement while promoting a collaborative and supportive work environment.
- Created and implemented targeted training initiatives for HR staff, focusing on skill development and collaborative learning opportunities.
- Facilitated compliance initiatives by providing senior management with strategic counsel on labor regulations and internal policies.
- Developed and implemented streamlined performance evaluation processes, fostering effective feedback exchange among departments.
- Facilitated discussions with managers regarding HR best practices, enhancing the approach to sensitive personnel matters.
- Assessed and improved HR policies and procedures, focusing on adherence to employment regulations and risk reduction.
- Created and launched initiatives focused on boosting employee engagement and cultivating a supportive workplace culture.
- Developed and implemented performance management systems to enhance employee engagement.
Education
Bachelor of Science - Business
Complutense University De Madrid
Madrid, SpainSkills
- Regulatory adherence in sanitation standards
- Culinary menu design
- Inventory control
- Service excellence
- Analytical problem-solving
- Organizational time strategies
- Collaborative team management
- Skilled in operating POS software
- Bar operations management
- Alcohol service management
Certification
- ServSafe (Certification No. 345388767)
- Responsible Beverage Services (Certification No. 303350315)
- Certified Restaurant Manager (Certification)
LANGUAGES
Arabic - Fluent
English - Fluent
Spanish - Fluent
Timeline
Restaurant Bar Manager
ANGELS STADIUM - LEXUS DIAMOND CLUB
07.2023 - Current
Restaurant General Manager
NEWSROOM CAFE
01.2011 - 07.2023
Catering Manager/General Manager
TAGINE BEVERLY HILLS
06.2009 - 01.2011
Executive HR Consultant
MBI CONSULTING GROUP
09.2000 - 06.2009
Bachelor of Science - Business
Complutense University De Madrid