Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Miles Campos

Downey,Ca

Summary

Customer Service Specialist with a proven track record in delivering exceptional service at Disney Corporation, ensuring guest satisfaction while maintaining brand standards. Expertise in inventory management and forklift safety developed at Wise Living Inc. Strong communication and critical decision-making skills enhance performance in high-pressure environments, driving operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Services & Damage Control

Disney Corporation
Anahiem, CA
06.2023 - Current
  • Provide magical customer service to differentiate and promote the Disney brand.
  • Talk, listen, and remain polite in stressful situations to ensure that issues with guests are resolved.
  • Use expert communication to listen effectively, to find the root cause of issues.
  • Once issues were identified,
  • I communicate clearly and in a friendly manner to solve the issue and keep the guests happy, per Disney brand standards.
  • Balance the needs and questions of multiple guests simultaneously in a fast-paced environment.
  • Greet newly seated guests, bring water, and light appetizers to their table.
  • Provide product and park knowledge skills, as well as customer service skills, per Disney park standards.
  • Perform operations and custodial duties.
  • Complete end-of-shift cleaning duties to maximize dining area cleanliness.
  • Ensure that my fellow teammates and I follow integrity, policy, and procedure guidelines.

Shipping Receiving Shift Leader

Wise Living Inc
Los Angeles
01.2018 - 07.2022
  • Company Overview: Los Angeles.
  • Transfer and organize merchandise to their proper locations, using a pallet jack or forklift.
  • Unpack and examine incoming shipments, and report damaged items to the supervisor.
  • Maintain an inventory of shipping materials and supplies.
  • Deliver different types of material.
  • Constant deliveries.
  • 10-hour work shift, or longer if necessary.

Education

Associate of Science - Fire Technology

Mt. San Antonio College
Walnut, CA
12-2023

High School -

Basset High School
La Puente, CA
06.2015

Skills

  • Customer service
  • Basic Life Support
  • Critical decision-making skills
  • Prioritization and Planning
  • Disciplined
  • Communication Skills
  • Proficient in Forklift Safety
  • Box truck knowledge

Certification

  • EMT License 04/19/24
  • Firefighter 1 Certificate (In progress currently In Mt. San Antonio College 78th Basic Fire Academy)

References

Available upon request.

Timeline

Guest Services & Damage Control

Disney Corporation
06.2023 - Current

Shipping Receiving Shift Leader

Wise Living Inc
01.2018 - 07.2022

Associate of Science - Fire Technology

Mt. San Antonio College

High School -

Basset High School

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Miles Campos