Miles Figaro
New York,NY
Summary
People-focused professional with experience supporting People Experience and HR Business Partner activities in fast-paced, creative organizations. Proven ability to partner with managers and employees on performance management, workforce coordination, engagement, and day-to-day people operations. Highly organized, data-literate, and skilled at using insights, communication, and collaboration to support talent, culture, and business priorities.
Overview
9
9
years of professional experience
Work History
Supervisor
Brooklyn College
Brooklyn, New York
07.2024 - Current
- Support people operations and employee experience for assigned client group, acting as a trusted partner to team members
- Coach employees on performance expectations, role clarity, and development goals
- Schedule and coordinate workforce coverage, ensuring operational efficiency and employee engagement
- Support onboarding, training, job rotation, and cross-training initiatives
- Identify, escalate, and help resolve employee relations and performance issues in partnership with leadership
- Deliver ongoing performance feedback aligned with organizational goals
- Maintain accurate employee information while handling confidential data with discretion
- Contribute to a positive, inclusive, and high-performing team culture
Streaming Specialist / Customer Support
Madison Square Garden, MSG
New York, New York
10.2022 - Current
- Support live digital operations in a high-volume, fast-paced environment requiring strong prioritization and accuracy
- Monitor and validate live programming data and schedules across multiple geographic regions
- Track issues, trends, and resolutions using Zendesk and internal reporting tools
- Partner cross-functionally to escalate and resolve operational and performance issues
- Use data and real-time insights to support quality assurance and continuous improvement
- Demonstrate fluency with technology and systems while maintaining attention to detail
Music Instructor
Roads to Success
New York, New York
05.2021 - 10.2022
- Partnered with students to support learning, development, and engagement through structured coaching
- Provided ongoing feedback, mentoring, and guidance to support individual growth
- Supported collaborative projects and live performances, reinforcing teamwork and accountability
- Created an inclusive and supportive learning environment
Summer Intern
Spotify
New York, New York
06.2022 - 08.2022
- Supported cross-functional business teams through project coordination, scheduling, and administrative operations
- Assisted with process documentation, evaluation, and optimization to improve efficiency
- Managed calendars, meetings, and logistics while balancing multiple priorities and deadlines
- Supported special projects aligned with business objectives and team needs
- Gained exposure to people-centric operations within a global, creative organization
Front Desk / Receptionist
SUNY New Paltz
New Paltz, New York
09.2016 - 05.2019
- Served as the first point of contact for students, staff, and visitors, providing professional and welcoming support
- Managed phone lines, message routing, mail, and package distribution
- Assisted with room scheduling, event setup, and coordination for campus activities
- Maintained confidentiality while handling sensitive student and administrative information
Education
Bachelor of Arts - Philosophy
SUNY College At New Paltz
New Paltz, NY05-2020
Skills
- Employee coaching
- Performance feedback
- Data analysis
- Quality assurance
- Customer relationship management
- People experience (PX)HR operationsEmployee lifecycle supportPerformance management
- Workforce planning and schedulingManager and employee coaching
- Employee engagement and cultureOrganizational effectiveness
- People data and reportingTrend analysisData storytelling
- Employee relations supportConfidential information handling
- Cross-functional partnershipProcess improvement
- Google Workspace (Docs, Sheets, Slides, Gmail)
Timeline
Supervisor
Brooklyn College
07.2024 - Current
Streaming Specialist / Customer Support
Madison Square Garden, MSG
10.2022 - Current
Summer Intern
Spotify
06.2022 - 08.2022
Music Instructor
Roads to Success
05.2021 - 10.2022
Front Desk / Receptionist
SUNY New Paltz
09.2016 - 05.2019
Bachelor of Arts - Philosophy
SUNY College At New Paltz