Miles Hale
Martinez,CA
Summary
Seasoned Communications Technician with hands-on training and experience troubleshooting and installing telecommunications system. Talented at building relationships with customers and solving complex problems efficiently. Quick learner who is willing to take on added responsibility to meet the teams goals.
Overview
13
13
years of professional experience
Work History
Communications Technician
Comcast
Concord, CA
09.2017 - Current
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools
- Installed and configured new devices and system components.
Lead Sales Associate
Sprint
Concord, CA
03.2014 - 09.2017
- Educated customers of current store promotions to encourage additional sales purchases.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Sales Associate
T-Mobile
Concord, CA
07.2012 - 02.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Installed/upgraded customers electronic hardware to ensure that the customers inquiries were met.
Education
Bachelor of Science - Business Administration And Management
California State University - East Bay
Hayward, CA06.2023
Associate of Arts - Communications
Diablo Valley College
Pleasant Hill, CA07.2020
Skills
- Analytical Thinking
- Telecommunications Systems
- Troubleshooting Systems
- Code Writing
- Consultative Selling Techniques
- Remote Programming
Timeline
Communications Technician
Comcast
09.2017 - Current
Lead Sales Associate
Sprint
03.2014 - 09.2017
Sales Associate
T-Mobile
07.2012 - 02.2017
Bachelor of Science - Business Administration And Management
California State University - East Bay
Associate of Arts - Communications
Diablo Valley College