Miles D Laughlin
Lafayette,LA
Summary
Detail oriented and tech-savvy leader with 6 years of success, training and developing others to instill a positive work culture that fosters engagement. Prioritizing tasks and communication, interpersonal, relationship-building, organizational, time management, and problem solving skills to excell in all arenas.
Overview
7
7
years of professional experience
Work History
Coffee Master / Shift Supervisor
Starbucks
11.2020 - Current
- Communicate effectively with partners and customers, utilize active listening and conflict resolution skills to de-escalate situations.
- Provide customers with high quality service and produce superb hand-crafted beverages to drive sales and profit.
- Consistently lead shifts that foster the lowest drive thru times in the district while maintaining high customer connection scores.
- Promote a positive workplace culture to retain and develop the talent pipeline to ensure successful growth.
- Reduce shrink and optimize inventory levels to improve cash flow, optimize backroom capacity, and meet customer demand in a highly competitive market.
- Organize cleaning routines and procedures to preserve sanitation standards, maintain equipment, and provide a safe work environment.
Bird Specialist
Raising Canes
08.2017 - 01.2020
- Trained new employees on all SOPs and use of specialized equipment while ensuring compliance with all health and safety regulations.
- Played a key role in the store for achieving exceptional drive thru times and was recognized for customer satisfaction and positive mindset.
- Identified potential sales opportunities by promoting impulse purchases from new and existing customers to maximize profits.
- Deployed station assignments and identified bottlenecks to promote efficiency in all positions in the store while boosting morale amongst peers.
Education
Associate of Science - Business Management
University of Louisiana At Lafayette
Lafayette, LA05-2022
High School Diploma -
Ovey Comeaux High School
Lafayette, LA08-2020
Skills
- Retail Management
- Leadership
- Relationship Management
- Client satisfaction and retention
- Training and development
- Inventory Management
- Sanitation
- Organizational Skills
- Communication/Interpersonal Skills
- Problem Solving
- Conflict Resolution
- Bi-lingual (Spanish/English)
Timeline
Coffee Master / Shift Supervisor
Starbucks
11.2020 - Current
Bird Specialist
Raising Canes
08.2017 - 01.2020
Associate of Science - Business Management
University of Louisiana At Lafayette
High School Diploma -
Ovey Comeaux High School
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