Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miles Lee

Kingwood,TX

Summary

Proven track record of optimizing system performance and enhancing IT infrastructure reliability. Demonstrated expertise in network management and troubleshooting, ensuring seamless team collaboration and operational efficiency. Possesses valuable experience in managing IT systems and implementing effective solutions. Known for excellent collaboration skills and adaptability, ensuring consistent performance and reliability. Experienced with analyzing client needs and matching them with suitable health insurance plans. Utilizes in-depth knowledge of policy regulations to ensure compliance and client satisfaction. Track record of building lasting client relationships through effective communication and support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ACA Health Representative

RateQuote Direct
10.2024 - Current
  • Monitored patient satisfaction surveys to identify areas requiring improvements leading to a higher overall rating.
  • Explained medical care options to help families make informed healthcare decisions.
  • Mentored new hires in adopting best practices within their roles as Health Representatives.
  • Participated in regular training sessions offered by the organization which contributed towards personal and professional growth, as well as improved service delivery to patients.

Senior Benefits Specialist

e-Telequote Insurance
03.2023 - 10.2024
  • Assisted in implementing new healthcare initiatives, resulting in more efficient processes and improved patient outcomes.
  • Enhanced communication between healthcare providers and patients for better care coordination.
  • Improved patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.

Health Insurance Agent

e-Telequote Insurance
12.2021 - 03.2023
  • Provided ACA plans to clients needing supplemental income and coverage, enhancing client satisfaction by 70%.
  • Advised clients on various needs in a professional and timely manner, improving client retention by 60%.
  • Managed and utilized multiple system software simultaneously, increasing operational efficiency by 90%.

City Carrier Assistant (CCA)

UNITED STATES POSTAL SERVICE (USPS - Full Time)
11.2020 - 12.2021

.

  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.

Education

B.A. - Computer Science

University of Houston-Downtown
07.2025

High school diploma or GED - undefined

Chester w. Nimitz High School
06.2010

Skills

  • Military Experience
  • Attention to detail
  • Flexible and adaptable
  • New technology implementation
  • Computers and technology
  • Client retention
  • Client service
  • Client account management
  • Insurance product expertise
  • Insurance sales expertise
  • Negotiation techniques
  • Insurance sales strategy

Certification

  • Health, Life, Accidental Death insurance license Issued Sep 2023 - Expires Sep 2025
  • License in state of Texas plus various other states
  • Driver's License
  • Insurance Producer License
  • Affordable Care Act (ACA) Certified Issued Mar 2024

Timeline

ACA Health Representative

RateQuote Direct
10.2024 - Current

Senior Benefits Specialist

e-Telequote Insurance
03.2023 - 10.2024

Health Insurance Agent

e-Telequote Insurance
12.2021 - 03.2023

City Carrier Assistant (CCA)

UNITED STATES POSTAL SERVICE (USPS - Full Time)
11.2020 - 12.2021

High school diploma or GED - undefined

Chester w. Nimitz High School

B.A. - Computer Science

University of Houston-Downtown