MILES P. SHAW
Hayward,CA
Summary
Dedicated health science graduate and former Division 1 lacrosse player with over three years of caregiving experience. Specializing in elder care and rehabilitation services, I bring strong teamwork, discipline, and leadership skills honed through athletics. Passionate about pursuing a career in healthcare to help patients achieve their best possible quality of life.
Overview
4
4
years of professional experience
Work History
Sales Associate
24 Hour Fitness
San Leandro
05.2023 - Current
- Promoted and sold gym memberships and services to prospective clients
- Assisted members with account inquiries, billing, and program information
- Handled front desk operations including check-ins, scheduling, and phone calls
- Provided excellent customer service to ensure member satisfaction and retention
- Supported a welcoming and professional environment to encourage client engagement
Rehabilitation Services Intern
Kaiser Permanente
Union City, CA
05.2025 - 08.2025
- Supported staff in daily tasks, reducing workload and enhancing focus on high-priority assignments.
- Gained industry-specific experience, applying learned concepts to relevant work situations.
- Organized and sorted files, spreadsheets, and reports for improved accessibility.
- Enhanced proficiency in various software programs, expanding technical skill set.
- Shadowed clinicians while providing assistance as an aid.
- Analyzed problems collaboratively with teams to develop effective solutions.
- Developed organizational skills through managing multiple tasks under strict deadlines.
- Fostered a positive team environment by collaborating on group projects and presentations.
Simulation Lab Intern
Hampton University School of Nursing
Hampton Virginia
08.2024 - 05.2025
- Researching virtual reality applications in nursing education to support immersive learning.
- Assisting with the development of an innovative immersion room for simulation-based training.
- Conducting research and compiling findings for potential nursing education advancements.
Healthcare Administration Volunteer
Patient First
Hampton, VA
08.2023 - 05.2024
- Assisted in organizing patient records and ensuring compliance with HIPAA standards, maintaining strict confidentiality.
- Supported administrative staff in scheduling and coordinating patient appointments, improving office efficiency.
- Participated in team meetings to streamline operational workflows, contributing suggestions to enhance service delivery.
- Conducted patient satisfaction surveys and compiled data to inform quality improvement initiatives.
- Shadowed hospital administrators to learn about budget management, resource allocation, and compliance with healthcare regulations.
Caregiver
Cross Country Healthcare
Oakland, CA
04.2024 - 08.2024
- Provided compassionate care to 12 elderly and disabled clients each week, assisting with daily living activities such as bathing, meal preparation, and medication reminders.
- Collaborated with healthcare professionals to ensure clients' personalized care plans were implemented effectively.
- Maintained accurate documentation of client progress and communicated updates to families and care teams.
- Built strong relationships with clients, fostering a sense of trust and comfort.
Athlete
Hampton Men's Lacrosse
Hampton
08.2021 - 05.2024
- Demonstrated strong time-management skills by balancing a rigorous athletic schedule with academic responsibilities, maintaining high performance in both areas.
- Developed leadership, teamwork, and communication skills through collaborative efforts with coaches and teammates to achieve team goals and improve performance.
- Cultivated resilience, discipline, and a growth mindset by consistently training, competing, and adapting to challenges in a high-pressure environment.
Intern
James A. Watson Wellness Center
Oakland, CA
05.2023 - 08.2023
- Gained comprehensive experience in healthcare administration, mastering patient check-in, chart management, and insurance verification as a front office receptionist.
- Performed back office duties including triage, room stocking, and assisting providers with patient care.
- Developed a holistic understanding of healthcare operations and patient-centered care.
Education
Bachelor of Science - Health Science (Policy and Administration)
Hampton University
Hampton, Virginia05.2025
Skills
- CPR certification
- Effective communication
- Microsoft 365 proficiency
- Project management
- Data analysis
- Networking skills
Affiliations
- Member, Hampton Lacrosse Team, Aug 2021 – May 2024
- Organization Representative, Black Retail Action Group (BRAG), Aug 2024 – Present
- Volunteer, Achievable Dreams Academy, September 2023 – Present
- Parliamentarian, West Coast Pre-Alumni Council, August 2024 – Present
- Member, New Era Modeling Troupe, October 2024 - Present
Timeline
Rehabilitation Services Intern
Kaiser Permanente
05.2025 - 08.2025
Simulation Lab Intern
Hampton University School of Nursing
08.2024 - 05.2025
Caregiver
Cross Country Healthcare
04.2024 - 08.2024
Healthcare Administration Volunteer
Patient First
08.2023 - 05.2024
Sales Associate
24 Hour Fitness
05.2023 - Current
Intern
James A. Watson Wellness Center
05.2023 - 08.2023
Athlete
Hampton Men's Lacrosse
08.2021 - 05.2024
Bachelor of Science - Health Science (Policy and Administration)
Hampton University