Miles Shegonee
Cottage Grove,WI
Summary
Dynamic beverage service professional with extensive experience at Ho-Chunk Gaming, excelling in customer service and operational efficiency. Proven ability to enhance guest satisfaction through effective communication and cocktail preparation. Recognized for training staff and implementing process improvements, ensuring a safe and welcoming environment while maintaining high standards of cleanliness.
Overview
19
19
years of professional experience
Work History
Slot Service Supervisor
Ho-Chunk Gaming Black River Falls
04.2022 - 04.2024
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Led and trained team members on customer service best practices to enhance guest experiences.
- Implemented process improvements that increased operational efficiency within the service department.
- Coordinated scheduling and staffing to ensure optimal coverage during peak gaming hours.
- Resolved customer inquiries and complaints promptly, fostering a positive environment for guests.
- Monitored service quality and conducted performance evaluations to maintain high standards of excellence.
Beverage Server
Ho-Chunk Gaming Madison
04.2024 - Current
- Conducted regular patrols to deter and detect potential security breaches.
- Responded effectively to incidents, minimizing risks and ensuring guest safety.
- Assisted in training new staff on emergency procedures and safety protocols.
- Documented incidents accurately for reporting purposes, enhancing accountability within the team.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Bartender
Ho-Chunk Gaming Black River Falls
10.2020 - 09.2021
- Mixed and served beverages while ensuring compliance with health and safety regulations.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Collaborated with team members to streamline service efficiency during peak hours.
- Developed knowledge of drink recipes and menu offerings to provide informed recommendations.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Ho-Chunk Gaming Wisconsin Dells
05.2015 - 08.2018
- Mixed and served beverages in high-volume gaming environment.
- Provided exceptional customer service to enhance guest experience.
- Maintained cleanliness and organization of bar area for safety compliance.
- Demonstrated knowledge of drink recipes and menu offerings to assist patrons.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new staff on bar operations and customer engagement techniques.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cage Cashier
Ho-Chunk Gaming Black River Falls
03.2010 - 01.2014
- Ensured compliance with banking regulations and internal policies during cash handling.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Trained new staff on cash register operations and customer service standards effectively.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Security Officer
Ho-Chunk Gaming Madison
08.2007 - 10.2009
- Conducted regular patrols to deter and detect potential security breaches.
- Responded effectively to incidents, minimizing risks and ensuring guest safety.
- Assisted in training new staff on emergency procedures and safety protocols.
- Documented incidents accurately for reporting purposes, enhancing accountability within the team.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Tomah High School
Tomah, WI2006
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player mentality
- Reliability and punctuality
- Cleanliness and sanitation
- Money handling
- Organization and planning
- Cocktail preparation
Timeline
Beverage Server
Ho-Chunk Gaming Madison
04.2024 - Current
Slot Service Supervisor
Ho-Chunk Gaming Black River Falls
04.2022 - 04.2024
Bartender
Ho-Chunk Gaming Black River Falls
10.2020 - 09.2021
Bartender
Ho-Chunk Gaming Wisconsin Dells
05.2015 - 08.2018
Cage Cashier
Ho-Chunk Gaming Black River Falls
03.2010 - 01.2014
Security Officer
Ho-Chunk Gaming Madison
08.2007 - 10.2009
High School Diploma -
Tomah High School